The chief information officer (CIO) in Asia Pacific self-identifies as a \u201ctransformational\u201d leader, tasked with creating new revenue-generating initiatives and with responsibilities expanding into cyber security and customer experience.\n\nThat\u2019s according to 2020 State of the CIO research from IDG, helping define the CIO agenda for the upcoming year while outlining the responsibilities and challenges facing senior IT leaders. Results are based on 679 qualified IT respondents at a global level, with findings in Asia Pacific representing the views of 99 technology executives.\n\nIn Asia Pacific, four core themes are emerging in 2020:\n\n1 \u2013 Change agents\n\nSpecific to this region, the majority of CIOs (64 per cent) are assuming \u201ctransformational\u201d roles within an organisation, ahead of \u201cfunctional\u201d (19 per cent) and \u201cbusiness strategist\u201d (17 per cent) positions.\n\nThis suggests growing recognition of the value that CIOs are providing as champions of change within businesses across Asia Pacific, differing slightly from the more strategic priorities of technology executives globally.\n\nSuch a focus is supported by the recent transformational efforts of technology leaders at Grab, Amos Group and Star Media in ASEAN, alongside Coles Group in Australia, Mercury in New Zealand and H-Energy in India among others.\n\nDuring the next three years, 33 per cent of Asian CIOs will increase efforts to cultivate IT and business partnerships, alongside leading change efforts (28 per cent); aligning IT initiatives with business goals (28 per cent); implementing new systems and architecture (26 per cent) and redesigning business processes (25 per cent).\n\nIn addition to executing on the transformational aspirations of the organisation, CIOs will also home in on driving business innovation (53 per cent), developing and refining business strategy (42 per cent) and developing new go-to-market strategies and technologies (35 per cent).\n\n2 \u2013 Revenue generators\n\nSince the commonest reporting line for Asian CIOs is to the CEO (47 per cent), it\u2019s perhaps unsurprising that key responsibilities now include the creation of new revenue generating initiatives such as the development of new products or services.\n\nCurrently, this applies to 57 per cent of technology executives in the region, either through managing (19 per cent) or forming part of a team (37 per cent) holding these specific requirements.\n\nTo achieve such aims, the common approach is centred around creating business case scenarios with defined costs and benefits (52 per cent), ahead of facilitating direct customer interaction (49 per cent) and establishing innovation teams (47 per cent).\n\nA recent case in point is the work of Ken Soh as CIO of BH Global, who built out a cyber strategy for the Singapore-based organisation through the creation of a dedicated startup business, Athena Dynamics.\n\nSpeaking to CIO.com, Soh said of his dual, \u201cI am an end-user in the morning and a vendor in the afternoon.\u201d\n\nToday, CIOs in Asia Pacific are moving beyond being custodians of the IT department, instead embracing entrepreneurial mindsets (30 per cent), building test labs and spaces to spearhead the creation of new ideas (30 per cent), and leveraging the expertise of startups to change internal mindsets (30 per cent).\n\nTake DBS Bank as an example: it launched its first data platform-as-a-service under the banner of Ada \u2013 named after the world\u2019s first computer programmer.\n\n\u201cAda stands for \u2018Advancing DBS with AI\u2019,\u201d said Soh Siew Choo, Managing Director and Group Head of Consumer Banking and Big Data, AI Technology, at DBS, speaking at IBM Think 2019 in Singapore in August 2019. \u201cThat is our ambition for this platform, we want this to be truly self-service so we can empower every employee of DBS to use data and AI.\u201d\n\n3 \u2013 Security strategists\n\nWhen it comes to technology priorities, cyber security (70 per cent) stands tall as the leading responsibility for CIOs in Asia Pacific, beyond traditional IT considerations.\n\nKey focus areas include increasing cyber protections (30 per cent) and meeting compliance requirements such as GDPR (12 per cent), counterbalanced by wider business priorities of enhancing customer experience (48 per cent) and driving operational efficiency (45 per cent).\n\nSecurity prioritisation is not translating into huge investment dollars, however, with CIOs on average setting aside 10 per cent of current budget to strengthening internal defences.\n\nDelving deeper, only 23 per cent of organisations across the region have a CSO or CISO in place, with 19 per cent employing a \u201ctop security executive\u201d. Therefore, with 60 per cent of businesses lacking a dedicated resource at executive level, the security baton is subsequently being passed onto CIOs in the region.\n\nLack of skills in-market is also a contributing factor, with risk and security management talent in short supply according to 35 per cent of executives surveyed.\n\nEncouragingly however, 30 per cent of CEOs have identified upgrading IT and data security to boost corporate resiliency as crucial to business growth in 2020, suggesting that security will continue to climb up the corporate priority ladder in Asia Pacific.\n\nAccording to Chin Kiat Chim (CK), global CISO of Dyson, enterprise security is dependent on rolling out multiple layers of defence to ensure adequate protection, which consists of identifying, preventing, detecting, responding and recovering.\n\nAs highlighted by CIO.com, CK advises organisations to avoid spending too much money or effort on one single layer and instead to spread investment across detection and response so that attacks can be dealt with quickly and damage can be minimised.\n\n\u201cIt\u2019s also important to not forget business continuity management, which is crucial in ensuring that during the worst-case situation, mission-critical business processes are still up and running even when the organisation is in the middle of cyber attack,\u201d he added.\n\nWhile not highly ranked on the original findings, business continuity is emerging as a leading priority for CIOs in Asia during the opening months of 2020 due to the outbreak of coronavirus 2019-nCoV.\n\n4 \u2013 Customer-centric CIOs\n\nAligned to transformational ambitions, customer experience (61 per cent) ranks as the second leading responsibility for CIOs, spearheaded by a desire to develop new customer journeys in market (45 per cent).\n\nFor 48 per cent of CIOs, this will translate into organisational investment in 2020 with a specific focus on the deployment of technologies such as chatbots and mobile applications (39 per cent) to drive engagement.\n\nComplementing this will be increased dollar spend for more than a quarter (27 per cent) of technology executives on machine learning, artificial intelligence and robotic process automation (RPA) offerings. Meanwhile, 41 per cent of CIOs are expected to prioritise investments in data and business analytics to support such initiatives.\n\nMore so than security, this approach aligns to the priorities of over half (54 per cent) of CEOs in the region, who are tasking CIOs to lead digital transformation initiatives during the next 12 months.\n\nThe embracing of customer experience as a strategic CIO priority has been most evident in aviation, with a host of ASEAN airlines leveraging technology to boost user loyalty.\n\nAs reported in CIO.com, carriers in Southeast Asia are building out new technology strategies with customer experience as an anchor point, spearheaded by brands such as Singapore Airlines, AirAsia, Vietnam Airlines and Philippine Airlines, among others.\n\n\u201cCustomer experience has become a key differentiator for businesses worldwide,\u201d said Craig Simpson, research manager, IDC. \u201cNew innovation accelerator technologies like artificial intelligence and data analytics are at the forefront in driving the differentiation for businesses to succeed in their customer experience strategic initiatives.\u201d\n\nLikewise, customer experience also ranks highly in the media sector within Asia, emphasised by the audience-first data approaches of Star Media and Singapore Press Holdings. This is also the case at National Gallery Singapore, iCar Asia and Canopy, a Singapore-based fintech startup.