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11 reasons users still hate your software

Major consumer software, apps and websites give your business users outsize expectations of what your small dev team can do. Here’s how to tackle their (often valid) complaints.
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Peter Wayner is the author of more than 16 books on diverse topics, including open source software ("Free for All"), autonomous cars ("Future Ride"), privacy-enhanced computation ("Translucent Databases"), digital transactions ("Digital Cash"), and steganography ("Disappearing Cryptography").