Julia Raue is leaving Air New Zealand after eight years as CIO.\nDuring that time she and her team implemented a raft of digital, mobile and online strategies that \u2018disrupted\u2019 traditional models, which their competitors tried to follow.\n\u201cMy decision is purely based on a desire to broaden my industry experience,\u201d Raue tells CIO New Zealand.\nRaue is staying at Air New Zealand until November and has yet to decide on her next role.\nRaue joined Air New Zealand as a contractor in 1999, then progressed to roles including \/distribution and Customer Solutions Manager and General Manager Group IT Production. She became CIO in April 2007.\nRaue joined the board of Television New Zealand last year and is active in mentoring senior managers in other companies.\nIn an earlierinterview with CIO New Zealand, she shares two things are key to her group\u2019s success.\nFirst is, the management team believes in technology and what it can deliver. Second, is having a team that can prove time and time again they can deliver and provide good value too.\n\u201cWe look at banks, hotels, areas like casinos, hotels, universities, department stores, banks, all [industries] collecting money and moving people around,\u201d says Raue.\n\u201cWe are not stuck on any one industry\u2026 We keep a brief on what airlines are doing in a certain technology space. That is important to us but we tend not to follow, we tend to be different.\u201d\nWorking with the other business units, the ICT team introduced award winning projects like grabaseat, where international deals sell out in minutes, and is now one of the most bookmarked home pages across New Zealand. The ICT team also harnessed RFID technology to cut down queues as customers without baggage can go straight to the gate, or customers can self-tag their bags.\nAir New Zealand has consistently been in the top 15 of CIO100,the annual report on the biggest ICT using organisations in New Zealand. The 2015 report says the airline has a 455- strong IT team managing more than 13,000 screens. Their key IS projects this year include the digital workplace; logistics (DORIS), revenue management and mobility.\nNext: Julia Raue\u2019s pointers for building a great career, a strong team\nPage Break\n\n\nJulia Raue\u2019s pointers for building a great career, a strong team\nKnow your role. Learn, learn, learn your role, understand the key triggers, the key systems, the key stakeholders, she advises. \u201cIf it is a delivery portfolio, I understood firstly the initiatives I am to deliver, the problems they set to solve, the business they will support, what the deliverables are, the milestones and the financials,\u201d she says.\nFor a production or support role, understand what are the key systems and the core requirements.\nBuild strong relationships. This applies to both your team members and stakeholders. Raue advises adopting a management style that suits our personality and style.\nIdentify mentors. They could be because of their business knowledge, their negotiation style, their ability to build and maintain relationship, or build great teams. \u201cWatch and learn from them.\u201d Raue suggests thinking about who is the best in the field for an area and understand what drives them, how they are successful and what you can learn from them.\nBuild a strong team. She says if you know there are skills you are not strong in, make sure that someone in your team has them.\nAlways trust your gut. \u201cA good leader makes strong decisions \u2014 you are there to remove barriers for them.\u201d\nIf you are not sure about something, then check and double-check the details, discuss it with other people. If you are still unsure, sleep on it, she says. \u201cThere is usually a reason why a decision is difficult.\u201d\nBe there for the business. \u201cThe best way to understand your business is to spend time in your business,\u201d says Raue. \u201cSit on the help desk, spend time with the call centre agents and in operations.\u201d At Air New Zealand, members of the executive team work in various areas, including baggage handling, cargo and flight crew duties.\nGet regular feedback. It is important for people to know whether they are or are not on track. At the same time, she says, it is important to ask people for feedback. \u201cDon\u2019t guess,\u201d she says. Applying this to a wider context, Raue welcomes feedback from the public on the ICT enabled projects at Air New Zealand. She is unperturbed about negative feedback posted on social networking sites, because this provides an opportunity for change or at least to consider the points raised by the customer.\nTake care of your team. Provide training, development and growth opportunities. Once they have these, she says, arm them with the tools they need to get the next job done.\n\nSend news tips and comments to email@example.com\nFollow Divina Paredes on Twitter: @divinap\nFollow CIO New Zealand on Twitter:@cio_nz\nSign up for CIO newsletters for regular updates on CIO news, views and events.\nJoin us on Facebook.