by Leo King

Royal Mail package up large SaaS deal

Nov 24, 2009
IT StrategyMobileSmall and Medium Business

Royal Mailhas signed a deal for CSC to provide the Microsoft Business Productivity Online Suite as a service.

The agreement will set up access for 30,000 Royal Mail staff to the online service. CSC will also provide helpdesk support.

The deal expands an existing agreement with CSC for the management of Royal Mail’s desktops, servers, mainframes and IT processes.

Under the new contract, Royal Mail will be able to access a number of Microsoft systems as a service, including Exchange, SharePoint, Office Communications and Live Meeting.

Carol Olney, Royal Mail head of technology service delivery, said: “This deal forms part of Royal Mail’s drive to invest in new technology to improve efficiency and customer service.”

“The Microsoft suite will give people across Royal Mail Group the tools they need to do their jobs more effectively, enabling our business units to collaborate with each other, partners and other external organisations more freely, easily and securely while securing cost savings.”

Elsewhere, Royal Mail is rolling out SAP-based e-procurement, targeting £300 million savings, as well as an SAP-based human resources platform.

Royal Mail is also planning to hand out over 130,000 new mobile devices to link up remotely with various back-office applications in use across the organisation.