Kevin Malone has retired from his role as Assistant Director of ICT at Coventry City Council after more than three decades working in local government technology. Recognised in the last two editions of the CIO 100, Malone’s took up his post in Coventry in January 2011 where he in-sourced the council’s ICT service after 11 years of outsourced provision. Before moving to his role at Coventry City Council, Malone held various posts at Shropshire County Council for 32 years, working his way up from roles as a Computer Operator and ICT Technician to Head of ICT Services, a role he started in 2006. Malone also served as Desktops & Networks Manager, and Computer Operations Manager in Shropshire, and spoke to CIO UK in 2012 about austerity and the opportunity to use severe spending cuts to transform the way Coventry City Council’s services are delivered. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe