BAAwill implement a system to provide a real time view of its processes and resources at London\u2019s Heathrow airport.\nThe airport operator, which has 12,000 staff and is responsible for 200,000 passengers per year across seven airports, is conducting the project as part of an ongoing \u00a3600 million IT overhaul.\nPhilip Langsdale, chief information officer at BAA, said: \u201cWe\u2019re at the early stages of designing the specifications of a project to make Heathrow real time.\u201d\nThe system will ensure Heathrow has the best teams in place, including security and check-in, as they are required to handle influxes of passengers, he said. \u201cWe want a real time view of our resources, and to be able to deploy them as necessary according to passengers arriving and moving through the airport.\u201d\nIt will also provide a more collaborative base for fast decision making by managers, so that resources can be deployed for a \u201cquick response to crisis\u201d, he said.\nThe project is part of a \u00a3600 million IT overhaul and simplification programme by BAA, to be completed by 2012. BAA wants to cut operating expenses by \u00a3114 million annually.\n\u201cOur IT has become far too complex for what we need, so there\u2019s a big drive to reduce complexity,\u201d he said. \u201cI hate complexity and the cost and poor service it brings.\u201d\nOne of the changes due to take place is the implementation of a new enterprise resource planning system, for which BAA is now assessing suppliers.\nIt is currently running a legacy Oracle-based system, but has made \u201cover 500 changes\u201d to tailor it over recent years, and is considering multiple off the shelf suppliers, including Oracle again, Langsdale said.\n\n\n\n\n\n\n\nBAA is also looking to renew its human resource management, procurement, finance and commercial systems.\nIt additionally plans to implement a new \u201cintegrated baggage system\u201d at Heathrow, Langsdale said, which will provide a full real time view of where all bags are and improve tracking.\nBut the operator's IT plans are being "complicated", Langsdale said, as it is being forced by the Competition Commission to sell Gatwick and Stansted airports, and to sell either Edinburgh or Glasgow.\n\u201cIt\u2019s hard to take the Gatwick bits of a system out, without hurting Heathrow,\u201d he said.\nBAA is also an early adopter of the new Microsoft Windows 7 operating system, which is released next week in the UK. Some 50 users tested the beta version of the system, mainly in BAA\u2019s procurement and legal operations.\nLangsdale expects around 200 users to make the first move to the full system over the coming year, but this will take place as BAA refreshes hardware \u2013 over 95 per cent of its PCs are considered below the specifications needed to support the new operating system.\nBAA is also implementingthe new version of Microsoft Windows Server \u2013 Release 2 \u2013 and is an extensive user of Citrix Presentation Server application delivery software.