Online rail tickets retailer thetrainline.com has extended its outsourcing agreement with Capgemini by a further five years.
Capgeminiwill supply thetrainline.com with round the clock support for the IT infrastructure of the online company in a deal said to be worth £15 million and running to 2015. Under the terms of the contract Capgemini will also provide support for thetrainline.com online and call centre customer systems. Capgemini and thetrainline.com have worked together since 1997.
Thetrainline.com will be improving its cost effectiveness, Capgemini said in a statement, through plans to have its entire server estate virtualised. Servers used by thetrainline.com reside at the Capgemini datacentre in Yorkshire.
Capgemini will also be supplying application support through its Rightshore offering in Bangalore.
CIO at thetrainline.com David Jack(pictured) has offshore staff of his own in India, as well as the Capgemini teams he uses, he recently told CIO UK. He said the greatest challenge for him as a CIO is to constantly enhance the customer experience.
As well as being a rail ticket operator, thetrainline.com is also the online ticketing engine found on a number of rail operating company websites.