by Mark Chillingworth

Managing people through data

Mar 21, 2011

In my last post I talked about how the current macro-economic scenarios of rising oil prices and unrest in oil producing nations will continue the need for organisations to focus on reducing costs, and thus the importance of the CIO to be at the board pushing forwards technology driven efficiencies. Over the last couple of months I have been helping the sales team and one of its clients Clicksoftware produce a set of video case studies, which you will see on the site at present, on the topic of workforce management tools. Workforce management has a slightly onerous sound to it, a bit like Ministry of Information or human capital. But look at it from a business, environmental, efficiency or work-life balance perspective and it makes a lot of sense. 
A range of organisations in financial services, utilities and entertainment are using workforce management tools to prevent waste, improve the customer experience, improve the workforce experience and reduce costs and energy consumption. 
Although there are signs that the economy is entering a spring after the banking caused winter, throughout business, there is a greater awareness that organisations need to make the most of the resources available to them, whether they be the product they sell or service on offer, the people who work for them, their customers time and the energy used to conduct business. The one thing all of these have in common is they cannot be wasted, especially time and natural resources. 
IT – it’s an acronym for information technology, for businesses to survive or grow they will need information on how best to use people, travel, time, resources and contact with customers.