Five areas where these technologies will shine this year Credit: bananajazz / Getty Images The uptake of intelligent automation technologies will result in the ‘near elimination’ of paper from all large and medium enterprises this year, Automation Anywhere has predicted. This was one of five predictions the vendor made on Thursday in what it described as a breakout year for intelligent automation across Australia and New Zealand. The vendor said that with the onset of cloud-native, web-based robotic process automation (RPA) platforms and machine learning technologies that understand the written word and integrate resulting actions within the RPA platform, we will pass the tipping point of adoption in 2020. “By 2025, there will be AI models for a large majority of paper documents in the enterprise so that human workers will never need to process an invoice again,” the vendor claimed. The other four predictions include: Economic recession will drive global automation adoption Australia is experiencing its weakest economic growth rate since the Global Financial Crisis in 2009, according to the Global Innovation Index. The economy is forecast to slow at around twice the speed of other developed countries – shrinking from a growth rate of 2.8 per cent in 2018 to 2.1 per cent in 2019, the index found. Any further economic slowdown will encourage local organisations to dive into automation to streamline business processes and hedge against a declining economy, the company said. It quoted a McKinsey report that suggested automation could lead to a 20 to 70 per cent increase in GDP growth and a 60 to 190 per cent increase in per capita growth in Australia. RPA will play a pivotal role in data privacy and governance The 2020s are shaping up to be the decade defined by big data with the advent of 5G and the explosion of connected devices. “In this new era, we’ll see even more pressure on companies to be fully transparent about the information they collect and how it’s used. This comes as the Australian government released its response and an ‘implementation roadmap to the ACCC’s Digital Inquiry Final Report, representing only the tip of the data governance iceberg,” the company said. “Additionally, as malware increasingly becomes enhanced with artificial intelligence (AI) to identify network vulnerabilities, intelligent, secure bots will be a critical line of defense against data breaches.” Hiring for RPA skills will explode Automation Anywhere expects to see RPA skills across all job roles – developers, business analysts, program and project managers – as well as all business verticals. As a result, the number of open roles will skyrocket, the company said. Four types of work will see an increase in local demand: working with machines (tech skills); applying specialised expertise (higher cognitive skills); interacting with stakeholders (social skills); and managing, teaching and developing people (emotional skills). AI-driven automation with replace rules-based systems entirely RPA and AI are used as two separate entities – one is rules-based and the other is adaptive and predictive. “In the next year, RPA and process analytics will become entirely infused with AI and machine learning, accelerating process mining and discovery, and dramatically simplifying human effort in these areas. “Going forward, bots will be able to automatically identify the best processes to automate, act upon this insight and optimise deployments throughout to guarantee the best possible results,” the company said. Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe