No captionDoing what\u2019s best for your clients or customers should trump maximising profits every time you think about digital innovation, says Nick Whitehouse, chief digital officer at law firm Minter Ellison Rudd Watts."Digital is all about enabling and using an agile engagement with your clients, letting them access services in new, faster and most importantly, holistic ways,\u201d says Whitehouse on the business technology shift organisations across sectors are facing today.\u201cThe wider your engagement is, the greater value you create for your clients,\u201d says Whitehouse, who joined the law firm in June last year.\u201cHarnessing this width brings scale which will fundamentally improve margin. These engagements don\u2019t need to be perfect straight away, provided you have a continuous loop of client feedback and development.\u201d McCarthyFinchNo captionThese engagements don\u2019t need to be perfect straight away, provided you have a continuous loop of client feedback and developmentNick Whitehouse, Minter Ellison Rudd WattsHe explains how the law firm applies these principles to one of its subsidiaries, Safetrac, which provides online compliance training courses.\u201cSafetrac is a good example of thinking about our clients\u2019 needs. Safetrac offers clients an easy to use, auditable, online approach to compliance training, ultimately giving our clients peace of mind regarding the legal risks of compliance as well as a flexible and repeatable way of training staff. \u201cHe says the suite of training modules continues to grow and is updated to stay relevant.\u201cThis differs greatly from a traditional legal approach in this space and makes compliance accessible.\u201dRichard Wells, a partner at Minter Ellison Rudd Watts, says businesses need to have an agile approach to delivering products and services \u201cto take advantage of the scalability that digital innovation offers\u201d. "In doing this, the values and unique selling points that built the organisation need to be referenced \u2013 ignore this and a digital transition becomes more like a completely new venture . . . with the increased risk to go with it.\u201dWells notes how these principles were applied in a recent project he worked on \u2013 cybersecurity training that was launched before the year end. Wells and Whitehouse had reviewed the content of the course to make sure it is compliant with New Zealand laws and is practical.The course comes with automatic scheduling and a full suite of reporting, says Wells. \u201cThis means the organisation benefits from saving time in rolling out an enterprise wide training programme and also can be confident that everyone has taken the training and reached a certain required level of understanding.\u201d\u201cCybercrime is on the increase and it is not certain that NZ businesses are fully prepared for this new threat,\u201d says Wells on the business driver for the course. This is backed up by the 2015 Institute of Directors NZIER Director Sentiment Survey, which showed that only 27 per cent of boards are cyber ready.No captionBusinesses need to have an agile approach to delivering products and services to take advantage of the scalability that digital innovation offers.Richard Wells, Minter Ellison Rudd Watts\u201cCyber attacks can be very disruptive to organisations and cost a great deal of time and money,\u201d he states.The course, including the assessment, takes between 20 to 45 minutes depending on the user\u2019s level of knowledge, explains Wells.He says the course applies across all industries and to any organisation that uses ICT systems.But the course can be tailored if a client has a specific requirement. \u201cThis can be as simple as text changes e.g. putting the contact details of the IT helpdesk in the relevant part of the course through to creating specific in-house examples\u201d.Send news tips and comments to email@example.comFollow Divina Paredes on Twitter: @divinapFollow CIO New Zealand on Twitter:@cio_nzClickhereto read digital editions\nof CIO New ZealandSign up for CIO newsletters for regular updates on CIO news, views and events.Join us on Facebook.Join the CIO New Zealand group on LinkedIn. The\ngroup is open to CIOs, IT Directors, CDOs, COOs, CTOs and senior IT managers.