In National Australia Bank\u2019s latest marketing campaign, people are asked to consider the question: \u201cWhat do you know now, that you wish you\u2019d known 15 years ago?\u201d\n\nHindsight is a wonderful thing of course. But when CIO Australia met the bank\u2019s chief technology and operations officer Patrick Wright at the AWS Sydney summitearlier this month, the question was turned back on him. This is what he had to say.\n\u201cPersonally \u2013 my advice would have been to leave JP Morgan sooner,\u201d Wright, who arrived in Australia to work for NAB in April last year, said. \u201cNot because, actually I love the company, I\u2019m a huge Jamie Dimon fan and I love what they\u2019re doing. But I\u2019d been with company too long.\u201d\n \nWright, originally from the US, started working for JP Morgan in 1991 and spent 17 years there before leaving in 2008 to become chief executive officer of software giant Wincor Nixdorf.\n \n\u201cIn the moment I thought I was going to be with that company until I died; I was going to end my life a JP Morgan employee. And actually on leaving the company it\u2019s been the best run of my career. So just going out and exploring and seeing different things I think that would be my advice. Go see the world, my son,\u201d Wright, who joined NAB from Barclaycard where he was global chief operating officer, said.\n \nAlthough he wasn\u2019t at the bank 15 years ago, Wright said that from a professional perspective all companies could have transformed themselves more quickly, and NAB is no different.\n \nNAB CTOO Patrick Wright. Credit: Peter Ristic\n\u201cWhat I love about this company is it\u2019s not just about being digital, it\u2019s about people. We actually believe that customers will increasingly want connected experiences, be it through phone, digital, through Amazon Alexa, through whatever. That will be something that\u2019s dictated by the customers. We also know that they want human beings that know and understand their personal needs in the moments that matter,\u201d Wright said.\n \nWright has praise for CEO Andrew Thorburn in being committed to both the technology transformation and having the people \u201cpositioned to have that intimate conversation with the customer\u201d.\n \n\u201cSo maybe the advice is could you have gone faster on digital and deeper on the customer? Because like all companies it\u2019s never enough,\u201d he said.\n \n\u201cAnd I don\u2019t think we\u2019ve transformed ourselves fast enough. As always, we could always do better and we can always have a better relationship with our customers. And I think getting that recipe right is a constant struggle for us. But I do think in today\u2019s world you have to get the balance right. You can\u2019t just do one,\u201d Wright added.