Predictions about enterprise technology tend to be focused heavily on, well, technology. And why not? Without emerging technologies such as artificial intelligence (AI) and edge computing, genuine digital transformation would remain a pipe dream for most enterprises.\nBut digital transformation requires more than cutting-edge hardware and software (though it needs plenty of both). As analysts and organizations look forward to 2020 and beyond, the crucial role of people in digital transformation\u2014how they work with technology and with each other \u2013 emerges as a key theme.\nStarting with system integrator DXC Technology\u2019s \u201c2020 Technology Trends and the Future of Work\u201d report, here\u2019s a scan of the predictions by system integrator DXC and industry analysts IDC and Gartner.\nLet\u2019s look at the five main predictions from DXC\u2019s tech forecast for 2020 and beyond:\n\nAI redefines professional services\nDesign thinking shifts from IT services for people to IT services for machines\nThe value of data increases in ecosystems\nTeams, not superstars, are the high performers\nA new wave of business leaders accelerates business transformation\n\nCompare that list to the tech-heavy \u201cIDC FutureScape: Worldwide IT Industry 2020 Predictions,\u201d which forecasts more connected clouds, an edge build-out, an explosion of industry-specific apps, an increase in in-house software development, and greater penetration of AI in the enterprise. The only people-related prediction is relatively narrow in scope: By 2023, half of the largest enterprises in the world (Global 2000) will have \u201cchief trust officers.\u201d\nSimilarly, Gartner\u2019s \u201cTop Strategic Predictions for 2020 and Beyond\u201d touches on BYOD, AI, cryptocurrency, blockchain, orchestration of business applications, and digital innovation timelines. All critical technologies, and their inclusion on any list of predictions makes perfect sense.\nTackling \u00a0Transformation \nDigital Transformation will continue to gain momentum, with some wrinkles predicted. IDC predicts that by 2024, \u201cover 50% of all IT spending will be directly for digital transformation and innovation (up from 31% in 2018).\u201d\nGartner cautions that large enterprises could face some headwinds. \u201cThrough 2021, digital transformation initiatives will take large traditional enterprises, on average, twice as long and cost twice as much as anticipated.\u201d This calls for leadership, according to DXC.\n\u201cA change in business leadership will gain momentum in 2020 as technology-driven marketplaces proliferate. New leaders will advocate for technologies that can improve the enterprise\u2019s speed, agility, productivity and innovative advantage,\u201d DXC\u2019s 2020 Tech Trends report states.\nCould this open a lane for smaller companies? Gartner thinks so. \u201cSmaller, more agile organizations, by contrast, will have an opportunity to be first to market as larger organizations exhibit lackluster immediate benefits.\u201d\nAI Everywhere?\nIDC\u2019s report calls artificial intelligence (AI) \u201cInescapable \u2014 by 2025, at least 90% of new enterprise apps will embed AI,\u201d they predict. \u201cBy 2024, over 50% of user interface interactions will use AI-enabled computer vision, speech, natural language processing (NLP), and AR\/VR.\u201d\nDXC\u2019s report says AI and machine learning, analytics, IoT and other data-driven technologies will lead to technology-enabled change. Look for the biggest impacts in professional services (DXC), advertising (Gartner), and a trio of benefits cited by IDC: Faster time to market; greater product innovation; and improved customer satisfaction. That last item \u2014\u00a0customer satisfaction \u2014\u00a0is a key CIO priority, according to IDG\u2019s \u201cState of the CIO 2019\u201d survey.\nConclusion \u2014 The People Factor\nDXC asserts that successful digital transformation demands not just disruptive technologies, but changes in processes and the ability of organizations to get the most out of employees.\n\u201cGetting the people part of the equation right is essential,\u201d DXC says in the introduction to its 2020 trends report. \u201cEmployees who feel inspired and collaborate well perform better than the rest.\u201d\nAn example: Gartner predicts that by 2023, 40% of professional workers will orchestrate their business application experiences and capabilities like they do their music streaming services. Imagine employees that can create individual \u201cplaylists\u201d of applications customized to specific employee needs and jobs.\u00a0\u00a0\nThis democratization of digital technologies will open the opportunity to digitally innovate to many more employees in every organization, says IDC. \u201cMost of them in line-of-business (LOB) roles rather than corporate IT.\u201d\nIndeed, as DXC says, inspiration, communication, and collaboration\u2014along with better use of technology and data\u2014can drive innovation and greater levels of productivity. \u00a0The report also issues a warning\u2014and some specific advice\u2014to decision-makers.\n\u201cAs these decision-support systems get more sophisticated, though, professionals may come to rely on them too much, leaving them without the skills to pass on to others in the field,\u201d DXC says. \u201cBusinesses should protect against unintended consequences by training people to quickly detect improper bias or unsafe behavior of the AI and respond with corrective action.\u201d\nFor more information on technology predictions, visit dxc.technology.