Neil Morgan to take on oversight of digital as part of new restructure Credit: IAG ASX-listed insurer IAG has restructured its operations, expanding the responsibilities of group executive technology, Neil Morgan. Morgan, who reports to managing director and CEO Peter Harmer, will lead an expanded technology and digital division. The new division brings together the company’s IT team as well as all the digital teams from Australia and New Zealand. That includes the digital teams that were previously part of IAG’s Customer Labs division. As part of the changes announced today, IAG chief customer officer Julie Batch — who leads Customer Labs — has been appointed chief strategy and innovation officer. The new strategy and innovation division led by Batch will incorporate the strategy function of Customer Labs. “We continue to evolve our operating model to better align our customer and corporate strategies and further foster a culture of innovation as we consider and create new and different services for our customers,” Harmer said. IAG said that the changes, which will take effect on 24 February, will help emphasise the growth of the company’s core insurance business as well as “adjacent business opportunities”. IAG recruited Morgan in February 2018 to the then newly created group executive technology position. Previously he had been chief technology officer in IAG’s Australian business, on a 12-month secondment from PwC. In 2019, IAG completed consolidation of its claims platform onto Guidewire’s ClaimCenter. In the wake of that project, it kicked off a multi-year initiative to simplify policy administration on Guidewire, which Harmer has previously said will make it easier to respond to a sudden influx of claims in the wake of a major disaster. Last year a particular focus of Customer Labs was on shifting all IAG customer data to a single platform, and the company in August revealed it planned to ramp up investment in artificial intelligence in the wake of a number of successful AI projects. (In late 2018 IAG revealed it was a founding member of the Gradient Institute, which is focused on AI ethics.) Related content brandpost Sponsored by Palo Alto Networks Operational technology systems require a robust Zero Trust strategy in 2024 Zero Trust provides a foundation for creating a stronger security posture in 2024. By Navneet Singh, vice president of marketing, network security, Palo Alto Networks Dec 05, 2023 6 mins Security brandpost Sponsored by AWS in collaboration with IBM How digital twin technology is changing complex industrial processes forever As the use cases for digital twins proliferate, it is becoming clear that data-driven enterprises with a track record of innovation stand the best chance of success. By Laura McEwan Dec 05, 2023 4 mins Digital Transformation brandpost Sponsored by AWS in collaboration with IBM Why modernising applications needs to be a ‘must’ for businesses seeking growth Around one-third of enterprises are spending heavily on application modernisation and aiming for cloud native status. The implications for corporate culture, structure and priorities will be profound. By Laura McEwan Dec 05, 2023 5 mins Digital Transformation opinion 11 ways to reduce your IT costs now Reorienting IT’s budget toward future opportunities is a big reason why CIOs should review their IT portfolios with an eye toward curbing unnecessary spending and realizing maximum value from every IT investment. By Stephanie Overby Dec 05, 2023 11 mins Budget Cloud Management IT Governance Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe