Neil Morgan to take on oversight of digital as part of new restructure Credit: IAG ASX-listed insurer IAG has restructured its operations, expanding the responsibilities of group executive technology, Neil Morgan. Morgan, who reports to managing director and CEO Peter Harmer, will lead an expanded technology and digital division. The new division brings together the company’s IT team as well as all the digital teams from Australia and New Zealand. That includes the digital teams that were previously part of IAG’s Customer Labs division. As part of the changes announced today, IAG chief customer officer Julie Batch — who leads Customer Labs — has been appointed chief strategy and innovation officer. The new strategy and innovation division led by Batch will incorporate the strategy function of Customer Labs. “We continue to evolve our operating model to better align our customer and corporate strategies and further foster a culture of innovation as we consider and create new and different services for our customers,” Harmer said. IAG said that the changes, which will take effect on 24 February, will help emphasise the growth of the company’s core insurance business as well as “adjacent business opportunities”. IAG recruited Morgan in February 2018 to the then newly created group executive technology position. Previously he had been chief technology officer in IAG’s Australian business, on a 12-month secondment from PwC. In 2019, IAG completed consolidation of its claims platform onto Guidewire’s ClaimCenter. In the wake of that project, it kicked off a multi-year initiative to simplify policy administration on Guidewire, which Harmer has previously said will make it easier to respond to a sudden influx of claims in the wake of a major disaster. Last year a particular focus of Customer Labs was on shifting all IAG customer data to a single platform, and the company in August revealed it planned to ramp up investment in artificial intelligence in the wake of a number of successful AI projects. (In late 2018 IAG revealed it was a founding member of the Gradient Institute, which is focused on AI ethics.) Related content feature Expedia poised to take flight with generative AI CTO Rathi Murthy sees the online travel service’s vast troves of data and AI expertise fueling a two-pronged transformation strategy aimed at growing the company by bringing more of the travel industry online. By Paula Rooney Jun 02, 2023 7 mins Travel and Hospitality Industry Digital Transformation Artificial Intelligence case study Deoleo doubles down on sustainability through digital transformation The Spanish multinational olive oil processing company is immersed in a digital transformation journey to achieve operational efficiency and contribute to the company's sustainability strategy. By Nuria Cordon Jun 02, 2023 6 mins CIO Supply Chain Digital Transformation brandpost Resilient data backup and recovery is critical to enterprise success As global data volumes rise, business must prioritize their resiliency strategies. By Neal Weinberg Jun 01, 2023 4 mins Security brandpost Democratizing HPC with multicloud to accelerate engineering innovations Cloud for HPC is facilitating broader access to high performance computing and accelerating innovations and opportunities for all types of organizations. By Tanya O'Hara Jun 01, 2023 6 mins Multi Cloud Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe