The South Australian government is working on a new IT strategy which includes improving IT security and department collaboration. Speaking at the Technology in Government Summit in Canberra, SA government CIO Andrew Mills told delegates that a key part of the strategy is what he called digital by default. “When we develop things, it’s not a booklet but posted online. Some [government] services are online and we’re working towards more.” Turning to security improvements, he said the government wants to “prepare for the unpredictable” and is spending more money on training frontline staff about threats. “This includes awareness about social engineering because our call centre staff are there to help people and it’s very hard for them to say ‘no’ to someone when they ring up asking for information,” Mills said. “I recently received two social engineering emails and we’re blocking 85 per cent of emails that come into our system.” VicRoads to roll out mobile app, tablets More government services to go online: Kate Lundy Australian Federal Police trial in-car tablets Turning to collaboration amongst government departments, he said that it operates a single email system for 80,000 staff. “We’ve just implemented a cross government collaboration platform called the South Australian government exchange and 2000 people are using it at present,” Mills said. Hamish Barwick travelled to Canberra as a guest of Association Communications Events Follow Hamish Barwick on Twitter: @HamishBarwick Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe