Andrew Jordanjoined CWT (Carlson Wagonlit Travel) in March 2016 as Chief Product and Technology Officer, taking responsibility for the tech behind the travel management company’s connected, mobile and personalised services, and its end-to-end product development lifecycle and innovation.
Jordan worked at a range of industries prior to joining CWT, including NBCUniversal, Thomson Reuters and Citigroup, where he first encountered CWT.
“We were a CWT client, and the only interaction I ever had with CWT as a traveller was when I got a little envelope with my airline tickets in it, and then I was on my way. That was it,” Jordan told CIO UK.
“A lot of what we’ve done in the past three years is to rethink that and say, forget the transactions for a second, what does the experience mean? How do you make the traveller experience the best it can be?”
Read next: CWT Chief Product and Technology Officer Andrew Jordan wants to personalise the business travel experience