Steinhoff UK CDIO Chily Fachler is gearing the furniture retailer towards a series of business transformation initiatives that he believes will give the organisation an edge over its competitors.
Fachler was recognised in the 2018 CIO 100 for developing a digital transformation strategy that helped the UK arm of the South African multinational to thrive. In an interview with CIO UK last year, Fachler said he was confident that Steinhoff UK remains in a strong position since securing funding and being run independently.
“We have two very well-known retail brands in Harvey’s and Bensons for Beds, and my main focus has been around retail,” he said.
“All retail I think is challenging at the moment. There is a lot of uncertainty in the world as there is Brexit. There’s currency uncertainty. There are all kinds of things happening in all areas of the world that is making people feel nervous and the first place that people show nerves is on the retail high street. And I think for us in the furniture sector, that’s even more challenging.
“However, we are standing up to the challenge and running at 100 miles per hour, but thankfully, doing very well.”
Fachler again earned a spot in the CIO 100 in 2019, having successfully introduced AI in an adaptive bed application that helps customers easily select the right bed for their needs.
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