Department for Work & Pensions Chief Digital and Information Officer Mayank Prakash has delivered more than20 agile iterations to help build universal credit, Europe’s largest digital product.
Prakash has used an agile methodology as part of his effort to develop a new operating model at the DWP based on a bottom-up culture and building multidisciplinary teams around products to create at pace.
“The way we work is as vital as the services we run,” he told CIO UK. “In DWP digital we foster a culture of collaboration and inclusiveness, where teams work together across boundaries, iterate and show progress every week, and are curious and supportive.
“We’ve redesigned our organisation in favour of multidisciplinary agile teams iterating frequently and delivering often. No longer do we spend all our efforts tracking milestones on a plan. Instead, we ask ourselves ‘what did we deliver last week’?”
“We collaborate closely with colleagues from DWP policy and operations, using their knowledge and expertise to design digital services that meet the needs of our users, with shared accountability for outcomes.”
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