Innovation is highly important for Shell Energy’s international trading and supply CIO Clare Patterson. In fact, Patterson has made some big investments taking on emerging technologies such as AI, machine learning and robotics processing over the past year.
“Having a computer science background and being more of an analytical person, the technology side of the transformation is the bit where I’m probably most comfortable,” Patterson said speaking at the 2019 CIO Summit. “It’s measurable, and you can plan it.”
With teams in Australia, Singapore, Japan, China, India, Dubai, London and Houston, Patterson has also been making equal efforts to drive staffing innovation across the organisation.
According to Patterson, one of the biggest successes of 2018 was moving away from project delivery to product-based teams. The result of assigning product owners and aligning IT teams with product delivery teams includes a reduction in release times and ticket backlogs.
“If you want to make changes, you do need to start from the leaders,” she explained. “With Shell Energy’s leadership team, we first got the training in the outward mindset and it was by humbly explaining the issues that we had, the mistakes we were making, that we could help other people have the confidence to pick up some of these ways of working.”
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