To save from costs piling up within IT it is a good idea to spread responsibilities across different areas of the business.
Chris Zissis, CIO at JLL told CIO UK that the organisation’s new strategy breaks down technology, data and digital, and spreads responsibility across domains.
“There are certain things that sit purely within our domain. But a long time ago we moved away from everything needing to be controlled and managed through a single stovepipe.
“We’re no longer a department focused business. The concept of departments, or the concept of the IT team, is something that has petered away,” he said.
The new strategy also focuses on investing in technology to add value and revenue, opposed to just being placed as a back-office cost. Technology decisions are no longer just handled by IT functions, but instead shifted to other departments to emphasise the value of products and services.
“The idea here is, whatever we do has to generate value,” Zissis said. “It’s also changed the culture of our organisation. A lot of the costs of our investments now are business costs, and the accountability sits with the business. Which has been my one of the achievements I feel strongly about.
“That has changed the way we are perceived; we’re not just people who implement stuff for the sake of implementing stuff. We do things to drive value. And we are accountable for ensuring that that value is generated, but we’re not accountable for making sure that that value is adopted and implemented across our markets, and our clients – that sits with our business,” added Zissis.