Tim Hynes, Allied Irish Bank CIO has found a number of use cases for automation, including a scanning system at its branches for customer documentation that digitises the information and runs it through the bank’s systems quickly and in line with regulatory requirements.
“It’s not AI,” Hynes said. “What it will do for AI though, is it’s part of the digitisation of the business, and the more we digitise the business, the more data we get, and the more data we get, the more we’ll be able to feed the AI. Because what AI will be able to do for us is take data, and if we apply context it turns it into information.”
Robotics is another form of automation often described as AI. AIB uses it to augment its human workforce, by training robots to compensate for unusual rises in demand that create a workload that is beyond the capacity of the team.