One of Australia’s
biggest customer-owned banks – Beyond Bank – is seeking a new chief information
Current CIO Robert
Aitken is departing after more than nine years with the bank, initially as IT
Manager of Community CPS Australia, which later rebranded as Beyond Bank. He has served as
CIO since 2011.
Aitken is leaving to”try something new” and joins Adelaide-based health insurance sector technology provider HAMBS.
“HAMBS provides me with exposure to a new industry and as part of a different type of company, both of which I am looking forward to learning about and making an impact and positive contribution,” Aitken told CIO Australia.
Aitken said he had “thoroughly enjoyed” his tenure at Beyond Bank.
“I have been fortunate enough to be part of an organisation that has gone from a SouthAustralian credit union to one of the largest mutual banks in Australia, and with a reputation for modern technology and systems supporting exceptional customer experience,” he said.
“The other aspect that has been satisfying is to see Beyond Bank win numerous awards, innovate and lead the industry with customer facing technology solutions. We have been able to achieve this by combining smart technology investments with skilled IT staff and strategic partnerships and aligning technology, strategy and changing customer expectations,” Aitken added.
Beyond Bank, which
boasts 230,000 customers and assets under management of $5.8 billion, is now seeking highly accomplished IT leaders with “proven experience leading
comparable technology, applications, infrastructure and data architecture
Over the past
year, Beyond Bank has rolled out Apple Pay, Android Pay and Samsung Pay
and a number of updates to its mobile app including overseas travel
notifications and fraud protection.
Its mobile banking
team has expanded, as has the company’s investment in IT and technology.
“With strong core
values underpinned by a customer first strategy, Beyond
is driving significant digital and business transformation strategies.
Its early adoption of innovative and cloud based technologies enables 600
staff nationally to deliver an exceptional, solutions based customer
experience,” the bank said in the
candidate can choose to work from any of Beyond Bank’s major offices in Adelaide, Perth,
Canberra, Sydney or Maitland, although the majority of the IT team is based in
Aitkin’s last day
at the bank is at the end of next week.