John Donovan of ForgeRock once worked for free fixing computers at a computer retailer.Name: John Donovan Title: Regional vice president for Australia, New Zealand and ASEAN, ForgeRock Twitter handle: @JohnRDonovan How long have you been in your current role? Four months. What business technology issue is your organisation focusing on? Identity and digital transformation. What are your interests away from work? Cycling, running, cooking and music. What's the best piece of advice you've ever received? From a management perspective - remaining firm, fair and friendly to all staff. Personally, don\u2019t sweat on small things - keep the big issues in focus. Professionally, who do you admire most? Anyone that has been successful that people still respect and admire, that are able to contribute back to wider community issues. How long have you been working in IT? How did you get into IT? Thirty three years. It stemmed from an interest at school in coding and hardware that led to a night time job fixing computers for free at a local computer retailer.Too many organisations make a verbal commitment to diversity and fail to follow through. It\u2019s too easy to make \u2018safe\u2019 decisions and hire people in your own image.John Donovan, ForgeRock If you weren't working in IT, what would you be doing? I\u2019d love to be in a position where financially I could spend time doing social and environmental work. Plus, work on an arts degree\u2026 Can you share a key pointer for fostering an innovative culture in the organisation? Absolutely - start with a diverse team. Too many organisations make a verbal commitment to diversity and fail to follow through. It\u2019s too easy to make \u2018safe\u2019 decisions and hire people in your own image. Can you share a key pointer for building a diverse team? Look for people that add to the mix - youth, age, male, female, indigenous and non-indigenous backgrounds. A diverse team more accurately represents real society, and therefore your own customer base in most cases. What is a good mindset to take as a company embarks on digital transformation? Digital transformation gives companies the opportunity to investigate the art of the possible. The mindset should be, \u2018how can I deepen my digital relationship with customers?\u2019 If I know them and trust them digitally, how can we enhance the relationship to provide deeper access to more services and benefits? How can we include trusted relationships with customers' digital assets as well as their trusted relationships with other entities? The possibilities are boundless and gives organisations the chance to enhance, build, differentiate and grow.Send news tips and comments to firstname.lastname@example.orgFollow Divina Paredes on Twitter: @divinapFollow CIO New Zealand on Twitter:@cio_nzClickhereto read digital editions\nof CIO New ZealandSign up for CIO newsletters for regular updates on CIO news, views and events.Join us on Facebook.Join the CIO New Zealand group on LinkedIn. The\ngroup is open to CIOs, IT Directors, CDOs, COOs, CTOs and senior IT managers.