Most organisations today will boast they’re on a transformation journey, prompted by digital disruption and led by technological innovation. But just banking on a digital strategy and new platform won’t help anyone keep up with the emerging era of intelligence and experience that’s upon us. Business-wide transformation is the order, and superior customer engagement the end game. SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe How organisations are shifting from digital to customer led transformation is the key theme that will be tackled at the CIO-CMO Exchange on February 27 at the Hilton in Auckland. Global futurist and innovation strategist Anders Sorman-Nilsson will deliver the keynote on ‘Seamless: A Hero’s Journey of Digital Disruption, Adaptation and Human Transformation’. Kevin Angland of Mercury This will be followed by an industry panel discussion which includes Kevin Angland, general manager digital services, Mercury and Dominic Quin, director digital transformation , Fonterra. Dominic Quin of Fonterra The breakfast forum is open to CIOs, CTOs, IT directors, CMOs, marketing directors, customer engagement leaders, and digital leaders. Clickhere to register for the event. As custodians of the customer and of innovation, marketing, CX and technology teams are right at the heart of business-wider transformation and must play a pivotal role in success. Our CIO-CMO Exchange event will investigate: How digital disruption and transformation are helping organisations put the customer firstWhat role data is playing in engaging with customersWhat customer-first agenda means to IT, marketing and digital collaboration, skillsets and ways of working The CIO-CMO Exchange is organised jointly by CIO and CMO magazines. The forum kicked off to great acclaim in Sydney in 2014, and was followed by successful 2015 and 2016 events in Melbourne and Sydney, which focused on how CIOs and CMOs come to grips with digital transformation. The breakfast forum washeld in Auckland in 2016, and will once again bring the CIO and CMO audiences together in this month’s event. What does a customer-first agenda mean to IT, marketing and digital collaboration, skill sets and ways of working? Get the latest on digital transformation: Sign up for CIO newsletters for regular updates on CIO news, career tips, views and events. Follow CIO New Zealand on Twitter:@cio_nz Join us on Facebook. Related content news CIO Announces the CIO 100 UK and shares Industry Recognition Awards in flagship evening celebrations By Romy Tuin Sep 28, 2023 4 mins CIO 100 IDG Events Events feature 12 ‘best practices’ IT should avoid at all costs From telling everyone they’re your customer to establishing SLAs, to stamping out ‘shadow IT,’ these ‘industry best practices’ are sure to sink your chances of IT success. By Bob Lewis Sep 28, 2023 9 mins CIO IT Strategy Careers interview Qualcomm’s Cisco Sanchez on structuring IT for business growth The SVP and CIO takes a business model first approach to establishing an IT strategy capable of fueling Qualcomm’s ambitious growth agenda. By Dan Roberts Sep 28, 2023 13 mins IT Strategy IT Leadership feature Gen AI success starts with an effective pilot strategy To harness the promise of generative AI, IT leaders must develop processes for identifying use cases, educate employees, and get the tech (safely) into their hands. By Bob Violino Sep 27, 2023 10 mins Generative AI Innovation Emerging Technology Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe