The Bay of Plenty District Health Board was faced with the challenge of a broken in-house scripting solution for user provisioning when it upgraded to Exchange 2010.\nThis meant new Active Directory Accounts had to be processed manually, which required users and the IT team to go to several systems to get the job done, says Mark Roberts, information technology manager for the DHB.\nAt various times of the year, the DHB sees a rise in the number of users, making the situation even more difficult. \u201cWe have a significant turnover of users, including short-term medical students and locum doctors. So the number of AD accounts needed to be created was very large,\u201d says Roberts.\n\u201cIn a nutshell, we needed an easy way of creating users.\u201d\nThe DHB has since then deployed ManageEngine\u2019s ADManager Plus to speed up the process.\nWe have a significant turnover of users, so the number of AD accounts needed to be created was very large. Mark Roberts, Bay of Plenty District Health Board\nRobert says he was aware of ADManager Plus, having evaluated it in a previous role. \u201cThe use case we had for it was pretty clear and the costs were relatively small in comparison to the benefit we needed.\u201d\nADManager Plus, he says, could create the accounts \u201cin a flash\u201d whereas in the past it would take staff three to four days.\nHe says the DHB has saved hours using the software, and also used it for its outsourced after-hours help desk to reset and unlock users.\nThis, he says, was an \u201cunexpected but welcome side benefit\u201d of the deployment.\nThe new users also are assured of getting appropriately configured AD account, home drive and email box. \u201cThe IT team now spends less time in user creation and more in user support," he states.\nSend news tips and comments to firstname.lastname@example.org\nFollow Divina Paredes on Twitter: @divinap\nFollow CIO New Zealand on Twitter:@cio_nz\nSign up for CIO newsletters for regular updates on CIO news, views and events.\nJoin us on Facebook.