New Zealand organisations have far less confidence in their own information security activities (as well as their suppliers) than they did last year, according to PwC’s New Zealand insights of the annual Global State of Information Security Survey.
Adrian van Hest, PwC NZ Cyber Practice Leader, says that while confidence has dropped, it is likely a more accurate picture of real versus perceived risk.
Last year, 83 per cent of New Zealand respondents were confident or somewhat confident that their organisations’ information security activities were effective, compared to 65 per cent this year.
The drop in confidence is even wider in the security activities of New Zealand organisations’ partners and suppliers – last year 82 per cent of New Zealand respondents were very or somewhat confident, compared to 57 per cent this year.
CIO, CSO and PwC interviewed more than 10,000 respondents across the globe, including 102 business and technology executives from New Zealand, for the 2016 report. The survey was conducted online from May 7, 2015, to June 12, 2015. Readers of CIO magazine and CSO and clients of PwC from around the globe were invited via email to take the survey.
The organisations that will flourish in tomorrow’s interconnected world are those which recognise that good cybersecurity is good businessAdrian van Hest, PwC
The study finds as more organisations adopt risk frameworks, they gain a better understanding of their risks and what they need to do to manage them. In recent years, the survey data in New Zealand has shown that high confidence doesn’t necessarily match the actual measures taken to secure information.
“The reason for this, at least anecdotally, is that some organisations say that no one has told them something is wrong so they choose to believe there is no issue. Another reason is many New Zealand organisations trust their suppliers and believe that they will simply do the right thing when needed – despite the absence of or even the specific exclusion of security obligations from contractual agreements,” says van Hest.
“When called upon to conduct breach assessments in New Zealand, we have identified a significant issue about 90 per cent of the time. What is alarming is that our data indicates that two-thirds of breach notifications now come from outside of the organisation. The reality is until you have invested time in understanding your current state – and that this critical information is driving your security activity – you can never truly know.
“To have an effective strategy, organisations must understand which assets are most important to them, and then focus resources on dynamically protecting them by being in a position to detect, respond and recover when there is an incident. The organisations that want to maintain trust and stay competitive are those using a targeted information security approach.
“There is no magic bullet for effective cyber security. It’s a journey towards a culture of security, not a solution in and of itself. It is a path that starts with the right mix of technologies, processes and people skills.
“The organisations that will flourish in tomorrow’s interconnected world are those which recognise that good cybersecurity is good business; and by managing their risks, they can use digital technologies and their information assets to realise opportunity with confidence,” concludes van Hest.
What to do if you have been breached
Ideally, any organisation (big or small) should have a cyber response plan and be ready to initiate it, says PwC in the report Exploring the Big Cyber Questions: A New Zealand Context.
However, it finds many organisations in New Zealand don’t have one or they view a security breach as any other technology incident.
Our experience and the survey tells us cyber incidents are markedly different in their causes, impacts and treatments, says Pwc.
“We know and have seen that in today’s digital landscape, the speed of detection of a cyber incident and the way an organisation responds and recovers can be the difference between staying between staying in business or becoming another statistic.”
The report, which zeroes on the New Zealand results of the Global Information Security Survey 2016, lists the three critical success factors of navigating a cyber incident:
Experience: In the middle of an incident, there is nothing like the calming influence of someone who has done this before. If you don’t have it, know where to go for it.
Decision-making: Having the ability to get relevant information to people who can make risk-based calls quickly.
Communication: Recognising the widest possible stakeholder group and owning the messaging around the incident is critical – and it’s one of the biggest mistakes organisations can make if they don’t get this right.
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