Queenstown Airport aims to provide ‘unrivalled airport experience’ with ICT upgrade

This state-of-the-art technology will allow us to work with our airline partners to improve our customers’ experience, helping create a memorable park-to-plane journey for our passengers Olivia Pierre, Queenstown Airport

Queenstown Airport is working with Elenium Automation to provide a new self-service system for passengers in the regional airport.

The upgrade aims to improve passenger satisfaction by streamlining check-in times, reducing stress and making the airport experience seamless and enjoyable.

“We are committed to innovation and finding world-class integrated solutions,” says Olivia Pierre, general manager, commercial and customer experience at Queenstown Airport.

“Introducing this state-of-the-art technology will allow us to work with our airline partners to improve our customers’ experience, helping create a memorable park-to-plane journey for our passengers,” says Pierre, in a statement.

The new system will cover 15 user-friendly, self-service kiosks that will provide a full and fast check-in process.

It will also deliver eight boarding gates, 12 counters and an advanced two-step self-service bag drop solution.

Elenium says the bag drop will use cameras that digitally zoom and focus to find the bag tag barcode. Bag tags are read in 70 milliseconds irrespective of bag placement, at 97 percent success rate. This eliminates the tedious process most passengers currently experience having to reposition tags and luggage with multiple failed attempts.

Elenium says it will also supply full management and monitoring software, that will ensure operational issues can be addressed proactively.

This project represents a significant modernisation step for a regional airport and a leap forward for Elenium as it aims to revolutionise the airport experience globally, says Elenium Automation CEO and co-founder Aaron Hornlimann.

“Our ultimate vision is for passengers to simply walk through the airport unencumbered. It will be exciting to see this approach being phased in at Queenstown,” says Hornlimann.

Elenium, which is based in Melbourne, designs, develops and manufactures self-service and automation technologies for the aviation sector that can reduce passenger congestion by up to 60 percent, delivering a better customer experience.

The company says it now has more than 600 check-in kiosks in use by 50 airlines across seven airports globally, including Hong Kong, Auckland and Sydney airports.

It signed a partnership with Etihad Airways in March that will enable the airline to implement Elenium’s Voyager app to facilitate a completely seamless airport experience.

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