Inland Revenue prepares for $25M information knowledge management system

We want to develop processes and solutions to better understand our customers and to predict future trends, since better use of information and analytics is a key objective of our transformation.Greg James, Inland Revenue

The Inland Revenue Departmenthas signed a deal with TEAM Asparona to provide the first stage of a new multi-million dollar information knowledge management system.

Greg James, deputy commissioner transformation, says the new information knowledge management system will cost up to $25 million and is an important component of Inland Revenue’s transformation programme.

The 10-year investment includes all required software, hardware and services.

“Our transformation is all about being focused on the customer and being smarter in the way we use information,” says James, in a statement

TEAM Asparona, a partnership between TEAM Informatics and DeloitteAsparona, won the contract ahead of other competitive bids. It is tasked with the initial design of a content management system for the project.

“We’re confident that TEAM Asparona will design a solution that meets our objectives and has the flow on effect of simplifying tax for customers,” adds James.

The new system will significantly improve the quality, accuracy and consistency of information. Automated workflows will save effort and speed up the time it takes Inland Revenue to respond to customers.

James says a huge amount of information is gathered by the department and this new system will radically change the way staff use it.

“We’re confident that TEAM Asparona will work with us to design a system that will take Inland Revenue to higher levels of innovation and customer service and we’re pleased to have them on board.”

Grreg James of Inland Revenue

Our transformation is all about being focused on the customer and being smarter in the way we use information.Greg James, Inland Revenue

Data driven transformation

Meanwhile, James says Inland Revenue is seeking proposals from providers to establish a panel which can supply advanced analytics products and services.

“We want to develop processes and solutions to better understand our customers and to predict future trends, since better use of information and analytics is a key objective of our transformation.

“The analytics tools we use need to become an everyday part of doing business and must be accessible to all staff and not just the specialists.”

“If there are local businesses to help us achieve this, then that would be superb,” says James.

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