I was a terrible bank teller, so they sent me off to the \u2018data processing department\u2019. Name: Michael Horton Title: Senior vice president and country manager, Australia and New Zealand, HCL Technologies Twitter handle: @MichaelGHorton How long have you been in your current role? Two-and-a- half years. What business technology issue is your organisation focusing on? To date HCL has been very successful in the traditional onshore\/offshore outsourcing engagements, with rapid growth in the last decade. The challenge now for HCL is how do we take that success and adapt to the new delivery models that digital is driving\u2026and do it fast! We're now operating in an environment where mobile and digital front ends need to interact seamlessly with both legacy and modern platforms. It requires all the traditional horizontal layers to work together \u2013 and sell together, as well as bringing in new skills. Commercial models are also shifting towards outcomes based, opex instead of capex, value based instead of volume based. It\u2019s a big change and we\u2019re putting a lot of energy into it. What are your interests away from work? Surfing as much as I can, and travel with my wife during time off\u2026now that the kids have left and living their own lives (both are working in the UK). We're now operating in an environment where mobile and digital front ends need to interact seamlessly with both legacy and modern platforms.Michael Horton, HCL TechnologiesWhat's the best piece of advice you've ever received? I was lucky enough to have a fantastic mentor many years ago, who was an ex-US Naval Commander. He was actually the commander of the ship \u2018Hornet\u2019 that picked up Apollo 11, 12 and 13 on their return to Earth. He had two key advice points which seemed a bit strange at first: \u201cAlways wear your very best clothes to work \u2013 it shows respect to your job, your staff and yourself\u201d and \u201cBe first to leave the office \u2013 and make sure everyone knows you\u2019re going and your work is done for the day \u2013 it shows confidence, trust and gives your staff permission to manage how they go about their working day." Professionally, who do you admire most? Julie Bishop \u2013 Australia\u2019s Foreign Minister. She\u2019s from my hometown (Perth). I\u2019ve watched her progress over several decades, always with the utmost integrity and professionalism. I remember one occasion around 10 years back, I was attending an award ceremony at a local university, and Julie was speaking. I could not believe the statistics that she was able to reel off in her speech \u2013 with no notes. Ten minutes after her speech \u2013 she was back in her seat, sound asleep, very obviously exhausted from a busy schedule. How long have you been working in IT? Thirty-three years. How did you get into IT? I was a terrible bank teller, so they sent me off to the \u2018data processing department\u2019. If you weren't working in IT, what would you be doing? Making hollow wood surfboards (see Instagram michaelhorton360)\u2026I make them on the pool table at home. They take an unbelievable amount of time, but the end product is worth it. Can you share a key pointer for fostering an innovative culture in the organisation? Get the young ones in \u2013 and listen to them. ...and for building a diverse team? Relish and accept differences. The more varied the culture, age and gender make up of your team, the better.'Relish and accept differences' - Michael Horton, HCL TechnologiesSend news and comments to firstname.lastname@example.orgFollow CIO New Zealand on Twitter:@cio_nzSign up for CIO newsletters for regular updates on CIO news, views and events.Join us on Facebook.