CIO Australia is running its second annual CIO50 list which recognises Australia\u2019s top 50 IT most innovative and effective IT chiefs who are influencing change across their organisations.\nThis year\u2019s top 50 CIO list will be judged by some of Australia\u2019s leading IT and digital minds. Our illustrious judging panel in 2017 includes the Australian government\u2019s former chief digital officer and now Stone Chalk \u2018expert in residence\u2019 Paul Shetler; and former Microsoft Australia MD and now CEO, strategic innovation at Suncorp, Pip Marlow.\nNominate for the 2017 CIO50\nCIO is taking a look back at last year's top 25. Today, we profile Anastasia Cammaroto, chief information officer at BT Financial Group who took the number 21 position in 2016.\nRead Anastasia's story below:\n#21: Anastasia Cammaroto, chief information officer, BT Financial Group\nThere can\u2019t be many CIOs that have been styled, photographed and featured in Vogue. Anastasia Cammaroto, chief information officer of BT Financial Group, has. In October, she was profiled in an article \u201cThis is what a chief information officer does every day\u201d.\nThe coverage came as part of a campaign, Vogue Codes, a partnership between the fashion bible and Westpac aimed at making technology more fashionable and breaking down some of the stereotypes that surround it.\n\u201cI\u2019m fascinated to see what the next generation of girls is going to be because we\u2019re having conversations now that say: \u2018You can be anything,\u2019\u201d Cammaroto told the magazine last month.\nBT Financial Group is one of Australia\u2019s leading wealth management organisations, the wealth management arm of Westpac, which provide customers with a full spectrum of wealth services, including investment, superannuation and retirement income products, investment platforms, financial advice, private banking and insurance solutions.\nHolistic view\nSince 2012, BT has been building Panorama, a wealth management platform which integrates a range of investment options \u2013 managed portfolios, managed funds, term deposits, BT cash and listed securities as well as SMSF administration. Panorama has significantly changed the way BT delivers services to customers by allowing them to access all their investment and SMSF needs on one platform, utilising a customer-centred design and completely digital experience.\n\u201cWith the development and delivery of Panorama, we recognised that to be one of the world\u2019s great service companies you need to think about service and not product,\u201d explains Cammaroto. \u201cFrom the start of the Panorama process, we looked at the fact that our customers can come to the Westpac Group for all their financial needs. We needed to develop a seamless transition from everyday banking to super to investments to insurance so that customers can easily access all their financial information any way that they choose to.\u201d\nFor customers, it also means avoiding filling in 15 page application forms by hand, for each product. There\u2019s click to chat capabilities which help clients access personal services at the touch of a button. Customers are delighted.\nThe project was part of a broader objective of digital transformation and simplification, which leveraged the scale of the wider Westpac Group.\n\u201cWe also focused on the customer experience, wanting to improve the experience and to help simplify the jargon of financial services across all of our technology channels,\u201d Cammaroto adds.\nNew rhythm\nTo deliver this holistic service, Cammaroto says, the organisation \u201cneeded to establish new operating rhythms and structures between BT\u2019s wealth division and the Westpac Group overall\u201d.\nAgile methodologies have been embraced at scale along with a culture of innovation. That required a clear vision and getting the whole team on board.\n\u201cMost importantly, we wanted our people to feel excited about the development,\u201d says Cammaroto. \u201cIt was important to paint a vision and bring people along for the journey. Communication with our people was crucial to helping them to uncover opportunities for the technology. We also needed to take into account that people need time to process innovation and understand the impact it will have.\u201d\nHaving the right people in the team was also crucial for innovation to happen. It was about \u201chiring smart, talented people and listening to those people\u201d, Cammaroto says.\nThe group is now exploring the potential of machine learning and wearables.\n\u201cWith machine learning, we are investigating how we can create algorithms that can help provide advice to more Australians, and how we can make our workforce more productive in digesting big data,\u201d she says. \u201cWith wearable technology, we see technology on our wrists now that tells us about our health. For BT and the Westpac Group we are looking at how we can see our financial health on our wrists.\u201d\nAlthough there is a focus on innovation, the team couldn\u2019t lose sight of the fundamentals.\n\u201cKeeping core operational systems running is simple hygiene; it is fundamental to being able to innovate. We need to have teams and people that are dedicated to maintaining our core systems, and with that in place, innovation can then follow. We need to be very aware of our vital system maintenance and our priorities. If our emails aren\u2019t working, for example, there is no point in thinking about wearable technology. Our technology mandatories need to be visible, clean and articulated,\u201d Cammaroto explains.\n\u201cIt is crucial to have teams and processes that are super focused on our core operations. We also have groups of people that are working on innovation so that we don\u2019t focus too much on the present and miss the future. And we need to be aware of and manage the tension that can result out of the two in a mature, open way.\u201d\nWithin her organisation and beyond, Cammaroto sees herself as a \u201cpassionate advocate\u201d for technology. From the firm\u2019s executive board to the female STEM undergraduates she mentors at UTS \u2013 that passion is proving to be infectious.