The federal government’s Department of Human Services (DHS) is set to replace a core system that processes around $3.2 billion in transactions each year to provide financial support to 1.2 million children. The DHS issued a tender on Thursday for a supplier to replace its ‘Cuba’ system, which was implemented in 2002, and according to the department, is no longer able to “fully or easily support Commonwealth government initiatives or directions.” Funding for the project was included in the federal budget. Under a three-year project, the new DHS system – which will run on an SAP platform – is expected to improve the department’s ability to deliver family services, particularly online and mobile. The DHS said the system needs to reduce the impact of system-generated errors, which affect the “accuracy of child support assessments, families payments and continuity of customer service.” It also needs to have multiple needs assessed through “interoperability and exchange of information between child support and families systems, for example family tax benefit and child support information,” the DHS said. The agency’s existing system is used by more than 3,000 staff and comprises about 650 screens and windows supported by 1,000 mainframe-based servers and 7,500 code modules. It processes more than 1 billion transactions per year with 1.5 million paying and receiving parents. “The department’s current and future capacity to deliver business services to families is dependent upon having a system that is agile and responsive enough to support the transformation of services of families and a whole of government approach,” the DHS tender said. “It must be developed in a way that maximises software reuse opportunities for the department.” The project is expected to be completed by mid-2016. Related content BrandPost The future of trust—no more playing catch up Broadcom: 2023 Tech Trends That Transform IT By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom Mar 31, 2023 5 mins Security BrandPost TCS gives Blackhawk Network an edge with Microsoft Cloud In this case study, Blackhawk Network’s Cara Renfroe joins Tata Consultancy Services’ Rakesh Kumar and Microsoft’s Nilendu Pattanaik to explain how TCS transformed the gift card company’s customer engagement and global operati By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Cloud Computing IT Leadership BrandPost How TCS pioneered the ‘borderless workspace’ with Microsoft 365 Microsoft’s modern workplace solution proved a perfect fit for improving productivity and collaboration, while maintaining security of systems and data. By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Microsoft Cloud Computing BrandPost Supply chain decarbonization: The missing link to net zero By improving the quality of global supply chain data, enterprises can better measure their true carbon footprint and make progress toward a net-zero business ecosystem. By Tata Consultancy Services Mar 31, 2023 2 mins Retail Industry Supply Chain Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe