by Lisa Banks

Kodak selects cloud vendor to deliver customer service solutions

May 12, 2010

Kodak has selected social media specialist, RightNow, to provide customer service and support across for all its business-to-business operations including web, social networks and contact centre.

The imaging company hopes RightNow’s CX platform will allow customers to find answers to their questions 24/7. The software enables interaction by providing access to self-learning tools which allow customers to have their questions answered in a minimal amount of time.

General manager of Kodak service and support, Bernadette Lodico, said the partnership with RightNow would build upon the company’s existing customer service capability.

“RightNow CX … is the right solution for organisations like Kodak that take customer experience very seriously,” she said.

The move to RightNow CX means that customers have a choice of making enquires via the telephone, internet or email and adds to the more than eight billion customer interactions that RightNow facilitate for a variety of companies across its cloud platform.