Kodak has selected social media specialist, RightNow, to provide customer service and support across Kodak.com for all its business-to-business operations including web, social networks and contact centre. The imaging company hopes RightNow’s CX platform will allow customers to find answers to their questions 24/7. The software enables interaction by providing access to self-learning tools which allow customers to have their questions answered in a minimal amount of time. General manager of Kodak service and support, Bernadette Lodico, said the partnership with RightNow would build upon the company’s existing customer service capability. “RightNow CX … is the right solution for organisations like Kodak that take customer experience very seriously,” she said. The move to RightNow CX means that customers have a choice of making enquires via the telephone, internet or email and adds to the more than eight billion customer interactions that RightNow facilitate for a variety of companies across its cloud platform. Related content brandpost Sponsored by Huawei Beyond gigabit: the need for 10 Gbps in business networks Interview with Liu Jianning, Vice President of Huawei's Data Communication Marketing & Solutions Sales Dept By CIO Online Staff Nov 30, 2023 9 mins Cloud Architecture Networking brandpost Sponsored by SAP Generative AI’s ‘show me the money’ moment We’re past the hype and slick gen AI sales pitches. Business leaders want results. By Julia White Nov 30, 2023 5 mins Artificial Intelligence brandpost Sponsored by Zscaler How customers capture real economic value with zero trust Unleashing economic value: Zscaler's Zero Trust Exchange transforms security architecture while cutting costs. By Zscaler Nov 30, 2023 4 mins Security brandpost Sponsored by SAP A cloud-based solution to rescue millions from energy poverty Aware of the correlation between energy and financial poverty, Savannah Energy is helping to generate clean, competitively priced electricity across Africa by integrating its old systems into one cloud-based platform. By Keith E. Greenberg, SAP Contributor Nov 30, 2023 5 mins Digital Transformation Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe