The Federal Department of Health has awarded a $242 million contract for the supply of ICT infrastructure and support services to Datacom. IBM had held this contract for the past 16 years. Datacom said on Wednesday that the agreement is a departure from traditional IT services outsourcing with a structure to provide an “outcomes-based” fully managed service with consumption-based pricing and a strong focus on service delivery. Jonathan Ladd, Datacom Group’s CEO said in a statement: “We are delighted to have been awarded this work after going through a fiercely competitive process and an extensive follow up to ensure a support model that met the needs of the Department of Health.” Datacom already deliver IT services to other federal government departments including Australian Customs and Border Protection, the Australian Taxation Office, the ACCC and Airservices Australia, CrimTrac and the Department of the Environment. The company was awarded a $32.5 million contract in June 2013 to deliver contact centre services to the Australian Taxation Office. Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia Follow Byron Connolly on Twitter:@ByronConnolly Related content BrandPost Leadership superpower: Succeeding sustainably As today's great leaders recognize, true success is not solely measured by the bottom line but also by the impact a business has on its stakeholders, including employees, partners, and the environment. By Marie Kalliney, Practice Leader, Digital Transformation Services, Broadcom Mar 28, 2023 5 mins IT Leadership BrandPost Helping the C-suite leverage their network as a business-boosting asset By Tanya O'Hara Mar 28, 2023 3 mins IT Leadership Opinion 5 hard questions every IT leader must answer Strong leadership is vital to IT success — and shouldn’t be taken for granted. Continual self-reflection is essential for knowing whether it’s time to restructure your approach to leading IT. By Thornton May Mar 28, 2023 5 mins Business IT Alignment IT Leadership Feature CIOs address the impact of hybrid work Assessing how some of the most progressive CIOs strive to provide both technological and emotional support for a dispersed workforce. By Pat Brans Mar 28, 2023 8 mins CIO Remote Work Employee Experience Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe