The Federal Department of Health has awarded a $242 million contract for the supply of ICT infrastructure and support services to Datacom. IBM had held this contract for the past 16 years. Datacom said on Wednesday that the agreement is a departure from traditional IT services outsourcing with a structure to provide an “outcomes-based” fully managed service with consumption-based pricing and a strong focus on service delivery. Jonathan Ladd, Datacom Group’s CEO said in a statement: “We are delighted to have been awarded this work after going through a fiercely competitive process and an extensive follow up to ensure a support model that met the needs of the Department of Health.” Datacom already deliver IT services to other federal government departments including Australian Customs and Border Protection, the Australian Taxation Office, the ACCC and Airservices Australia, CrimTrac and the Department of the Environment. The company was awarded a $32.5 million contract in June 2013 to deliver contact centre services to the Australian Taxation Office. Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia Follow Byron Connolly on Twitter:@ByronConnolly Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe