by Byron Connolly

Suncorp’s Matt Pancino back in the CIO role after restructure

Feb 16, 2016
Risk Management

Suncorp Business Services’ CEO, Matt Pancino, has moved back into the group CIO role at the financial services organisation, following a restructure announced today.

Suncorp Group has created a new operating model where customer-focused functions are supported by leaner shared services to drive business growth.

Pancino had been the CEO at Suncorp Business Services since June 2014, promoted from the CIO position, which he held for just over two years.

As CIO, Pancino is responsible for technology, digital enablement, cloud and infrastructure, the chief data office, projects and programs and a new innovation function.

“This change focuses on delivering the systems and initiatives required to create, maintain and continuously improve customer platforms while ensuring stability and security,” Suncorp said.

Under the restructure, Mark Reinke has also been appointed as chief customer experience officer, and Gary Dransfield as chief executive officer.

Suncorp Group CEO and managing director, Michael Cameron, said the customer experience function will use data, insights and forward-looking analytics to inform product innovation and marketing strategies to ensure the organisation satisfies evolving customer needs.

“The customer platforms function will create dynamic and interactive platforms to allow our customers to access any product and any brand via any channel, including a digital marketplace,” he said.

Suncorp has three operational business units – Banking and Wealth, Insurance Australia, and Insurance New Zealand – each responsible for product design and manufacturing, claims management, the delivery of industry-leading experiences, and statutory entities, Cameron said.

“Our investments in simplification and optimisation programs remain highly relevant as they continue to deliver cost efficiencies. Importantly, they are enabling us to improve our customer connections, simplify systems and develop our business intelligence with the security, cost effectiveness and scalability of the cloud,” he said.

Suncorp last week said its Project Ignite core banking platform will be implemented by the end of FY16. The bank will roll out the platform to its branch network by the second half of 2016. Final customer migration to the new platform and decommissioning of legacy systems will occur in FY17, the bank said.