Large customer-owned financial institution CUA announced on Tuesday it had completed a $60 million core banking system upgrade to integrate its customer banking products, and online and mobile access services. Under the project, which began in 2010, CUA migrated a more than 20-year-old core banking platform across to Tata Consulting Services’ (TCS) BaNCS system. CUA is also using the BaNCS platform to drive its new online banking service, which replaces its Web Banker system. CUA claimed the two-year upgrade will enable it to provide better priced, more flexible and innovative products in the future. Sue Coulter, GM of business transformation at CUA, said the system provides a “single integrated approach across all consumer banking products including transaction banking, lending, mortgages and deposits, as well as mobile and online access.” “This level of real-time integration places CUA in a leading position within the retail banking industry in Australia,” Coulter claimed. “This hasn’t just been a large technology project, it has been a driver of significant business transformation. “The replacement of a core banking system is an incredibly complex project and for an organisation of our size to manage such a smooth systems transition in tandem with the launch of a new online banking service is a great achievement.” CUA CEO Chris Whitehead, said initial improvements from the core banking system were largely internally-focused, including improved internal efficiencies, more user friendly and intuitive interfaces and streamlined processes. “However, customers are already experiencing better service due to the single holistic view our frontline staff now have of their profile, product and service requirements and we expect to be able to introduce further customer and product improvements later this financial year,” he said. Related content BrandPost The future of trust—no more playing catch up Broadcom: 2023 Tech Trends That Transform IT By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom Mar 31, 2023 5 mins Security BrandPost TCS gives Blackhawk Network an edge with Microsoft Cloud In this case study, Blackhawk Network’s Cara Renfroe joins Tata Consultancy Services’ Rakesh Kumar and Microsoft’s Nilendu Pattanaik to explain how TCS transformed the gift card company’s customer engagement and global operati By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Cloud Computing IT Leadership BrandPost How TCS pioneered the ‘borderless workspace’ with Microsoft 365 Microsoft’s modern workplace solution proved a perfect fit for improving productivity and collaboration, while maintaining security of systems and data. By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Microsoft Cloud Computing BrandPost Supply chain decarbonization: The missing link to net zero By improving the quality of global supply chain data, enterprises can better measure their true carbon footprint and make progress toward a net-zero business ecosystem. By Tata Consultancy Services Mar 31, 2023 2 mins Retail Industry Supply Chain Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe