Westpac is to derive much of its future IT innovation and costs savings from a cross pollination of IT systems between itself and St George, which was acquired by the bank last year. Speaking in Web cast on the bank’s financial results yesterday, Westpac CEO Gail Kelly said its integration strategy and IT roadmap with St.George had evolved over the past six months. “It involves a little bit of re-use of St.George systems into Westpac and the reverse,” Kelly said. “It will also involve, where we think it appropriate, actually migrating both or moving both to a new world.” Kelly said she had set group executive, retail and business banking, Peter Hanlon, and his team to work in assessing whether it could integrate St George’s teller system, Spider, throughout Westpac’s branches. “We are working up the business case to make sure that that makes sense… that [it] works to deliver great customer service and bring that across into Westpac that actually sorely needs a new teller system,” she said. “If we didn’t do that we would have to in fact go out and get a new teller system for Westpac.” The bank was also eyeing of St George’s CRM system, Firefly, which is attached to Spider, and its HR portal, HR Express, Kelly said. “HR Express…which is the second most used application in the St.George world, is another example that we will be moving and using across the whole of the Westpac Group,” she said. Kelly said in the opposite direction, Westpac would look to take its finance system and treasury system and migrate it to St George. The two banks would also look to develop a joint internet banking facility. “Our priority is going to be the customer facing systems of the bank, be they telling, CRM, internet, payments, those are going be priorities for the next phase,” she said. “Beyond that we’d actually move to the core banking piece.” Related content brandpost Sponsored by BMC BMC on BMC: How the company enables IT observability with BMC Helix and AIOps The goals: transform an ocean of data and ultimately provide a stellar user experience and maximum value. By Jeff Miller Dec 07, 2023 3 mins IT Leadership brandpost Sponsored by BMC The data deluge: The need for IT Operations observability and strategies for achieving it BMC Helix brings thousands of data points together to create a holistic view of the health of a service. By Jeff Miller Dec 07, 2023 4 mins IT Leadership how-to How to create an effective business continuity plan A business continuity plan outlines procedures and instructions an organization must follow in the face of disaster, whether fire, flood, or cyberattack. Here’s how to create a plan that gives your business the best chance of surviving such an By Mary K. Pratt, Ed Tittel, Kim Lindros Dec 07, 2023 11 mins Small and Medium Business IT Skills Backup and Recovery interview WestRock CIDO Amir Kazmi on building resiliency Multidimensional resiliency is vital to setting yourself, your teams, and your organization up for success. Kazmi sets the tone at WestRock by recognizing the pace of change, instilling a learning and growth mindset, and being transparent with his te By Dan Roberts Dec 07, 2023 8 mins IT Strategy Staff Management IT Leadership Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe