Change management is fundamentally flawed, according to Diane Dromgold, managing director at project delivery firm, RNC Global.\nSpeaking at the CIO Summit in Perth, Dromgold \u2013 who has spent the past 25 years at the coalface of change - told attendees: \u201cWe\u2019ve been doing change management now since the 1980s and frankly, it doesn\u2019t work."\nOver time, change management has become about \u201cacceptance, adoption and adaption,\u201d said Dromgold.\nShe said when it comes to change management, organisations have invented a system based on several assumptions. These include that life is static and organisations can rest when goals are achieved; tools can be developed to manipulate behaviours among groups; and people know how to do their jobs.\n\u201cI know there are thousands of people in Australia who don\u2019t know the purpose of their job \u2013 they think their job is about getting the right tick in the right box,\u201d Dromgold said.\n\u201cThey don\u2019t know that their purpose is to get information to flow through the organisation and out the other end.\u201d\nDromgold also questioned the assumption that people don\u2019t want change. \u201cFrom the day we were born we wanted change; if we didn\u2019t want change, how would we have learnt to crawl? It\u2019s a false assumption that has led to a lot of pain in the workforce.\u201d\nShe provided a few tips to help them deal with change management issues. Top of the list is for IT leaders to never embrace \u2018change management\u2019 again and remove the phrase from their daily vernacular.\n\u201cChange is a \u2018from-to\u2019 and we are not doing that anymore,\u201d she explained. \u201cWe are enabling people to keep up, roll with the flow, adopt and adapt as we move along. You will need training and communications but they are much more easily understood by senior management and easier to get funding for.\u201d\nDromgold also suggested IT leaders should \u201cnever write another position or role description\u201d.\n\u201cOur positions came out of the bureaucratisation of the workforce where we scientifically looked at all the processes inside an organisation and worked out all the flows through them and jobs in them.\n\u201cWhat it effectively does it allow the HR department to put that person and their job in a box. If that job has to change, you\u2019ve now got a problem because you have hired someone who\u2019s happy to be in a box.\u201d\nWhen hiring, Dromgold looks for people who are asking what the organisation is trying to achieve and how they can fit.\n\u201cI talk about contribution and say \u2018I want you to bring with you, your ability to do .Net, Java, project management, comms \u2013 bring those things and over time, you will be in a whole lot of places,\u2019\u201d she said.\nLastly, Dromgold said organisations need to spend less time documenting what has been delivered and accept that things are rolling.\n\u201cChange the narrative, change the conversation within the organisation and IT starts being seen as much more successful,\u201d she added.