The Queensland Teachers’ Credit Union (QTCU) has chosen to install financial services customer software, Fiserv, across its 15 branches.
The $1.1 billion institution will use Fiserv’s Aperio for customer channel management and the Teller at the branch for transaction processing. QTCU has used Fiserv’s Signature bank platform since 1999.
The idea is to provide a cost effective, single view of the customer to better target servicing and sales. It also hopes to benefit from improved configuration and development times.
“We chose to add Aperio and Teller to our technology suite because we feel both solutions will improve our efficiency and, as importantly, enhance our member experience,” QTCU chief executive officer, Mike Murphy, said in a statement.
Aperio is designed to offer single view of the customer. Pre-built and configurable workflows can integrate all service channels, so that customer service representatives can make decisions based on real-time data and offering more personalised offerings. Teller for Signature is a multi-currency, branch tellering and transaction processing solution that can be used off- or on-line for cash and transaction activities, deposits, withdrawals, transfers, currency exchange and general ledger transactions.
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