The Queensland Teachers’ Credit Union (QTCU) has chosen to install financial services customer software, Fiserv, across its 15 branches. The $1.1 billion institution will use Fiserv’s Aperio for customer channel management and the Teller at the branch for transaction processing. QTCU has used Fiserv’s Signature bank platform since 1999. The idea is to provide a cost effective, single view of the customer to better target servicing and sales. It also hopes to benefit from improved configuration and development times. SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe “We chose to add Aperio and Teller to our technology suite because we feel both solutions will improve our efficiency and, as importantly, enhance our member experience,” QTCU chief executive officer, Mike Murphy, said in a statement. Aperio is designed to offer single view of the customer. Pre-built and configurable workflows can integrate all service channels, so that customer service representatives can make decisions based on real-time data and offering more personalised offerings. Teller for Signature is a multi-currency, branch tellering and transaction processing solution that can be used off- or on-line for cash and transaction activities, deposits, withdrawals, transfers, currency exchange and general ledger transactions. Follow Georgina Swan on Twitter: @Swandives Follow CIO Australia on Twitter: @CIO_Australia Related content brandpost Fireside Chat between Tata Communications and Tata Realty: 5 ways how Technology bridges the CX perception gap By Tata Communications Sep 24, 2023 9 mins Emerging Technology feature Mastercard preps for the post-quantum cybersecurity threat A cryptographically relevant quantum computer will put everyday online transactions at risk. Mastercard is preparing for such an eventuality — today. By Poornima Apte Sep 22, 2023 6 mins CIO 100 Quantum Computing Data and Information Security feature 9 famous analytics and AI disasters Insights from data and machine learning algorithms can be invaluable, but mistakes can cost you reputation, revenue, or even lives. These high-profile analytics and AI blunders illustrate what can go wrong. By Thor Olavsrud Sep 22, 2023 13 mins Technology Industry Generative AI Machine Learning feature Top 15 data management platforms available today Data management platforms (DMPs) help organizations collect and manage data from a wide array of sources — and are becoming increasingly important for customer-centric sales and marketing campaigns. By Peter Wayner Sep 22, 2023 10 mins Marketing Software Data Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe