by CIO Staff

NSW Police outsources network support to NEC

Oct 09, 20121 min

The NSW Police Force has engaged NEC to supply network support and maintenance under a multi-million, three-year contract.

NSW Police has outsourced management of its multi-vendor voice and data systems across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta.

The contact covers the department’s phones, PABX units, the Genesys call centre system, Cisco call manager software, as well as Cisco switches, routers, firewalls, wireless LAN and IP networks.

The agreement will help improve the reliability of the NSW Police’s network and provide greater support to its mission-critical operations communications and information infrastructure.

This is the key for ensuring reliable, continuous and effective customer services for NSW Police’s core communications functions, including managing incoming emergency calls from the public, NEC said in a statement.

NSW Police’s network will be monitored from NEC’s Australia-based network operations centre.