The NSW Police Force has engaged NEC to supply network support and maintenance under a multi-million, three-year contract. NSW Police has outsourced management of its multi-vendor voice and data systems across more than 500 urban and regional stations in NSW, including its corporate offices in Sydney and Parramatta. The contact covers the department’s phones, PABX units, the Genesys call centre system, Cisco call manager software, as well as Cisco switches, routers, firewalls, wireless LAN and IP networks. The agreement will help improve the reliability of the NSW Police’s network and provide greater support to its mission-critical operations communications and information infrastructure. This is the key for ensuring reliable, continuous and effective customer services for NSW Police’s core communications functions, including managing incoming emergency calls from the public, NEC said in a statement. NSW Police’s network will be monitored from NEC’s Australia-based network operations centre. Related content brandpost Sponsored by FPT Software Time for New Partnership Paradigms to Be Future-fit By Veronica Lew Dec 06, 2023 5 mins Vendors and Providers brandpost Sponsored by BMC Why CIOs should prioritize AIOps in 2024 AIOps empowers IT to manage services by incorporating AI/ML into operations. By Jeff Miller Dec 06, 2023 3 mins IT Leadership opinion Generative AI in enterprises: LLM orchestration holds the key to success In the dynamic landscape of AI, LLMs represent a pivotal breakthrough. Unlike traditional AI, which demands frequent data updates, LLMs possess the ability to learn and adapt in real-time. This mirrors human learning and positions LLMs as essential f By Shail Khiyara Dec 06, 2023 10 mins Generative AI Artificial Intelligence brandpost Sponsored by Freshworks How gen AI is joining the holiday shopping season One year after the launch of ChatGPT, the retail industry is embracing generative AI to deliver a variety of benefits By Elliot Markowitz Dec 06, 2023 4 mins Generative AI Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe