ME Bank will complete a $60 million IT transformation project in 2014, boosted by the rollout of a service that enables new and existing customers to open their own transaction accounts online within minutes. ME Bank, which is owned by a super fund, is hoping the new service and other technology improvements will help it double personal and business customer numbers from 280,000 today to at least 500,000 in three to four years. Kathryn Hawkins, CIO at ME Bank, said the bank had ambitious growth plans that will enable it to “challenge the majors”. The online service – which runs on the Pegasystems Business Process Management platform – verifies customers’ identities online and provides them with an account number, BSB and Internet banking login. It then dispatches a transaction card which is shipped to the customer within days. ME Bank’s remaining deposit products will be moved to the new platform in early 2014, with its loan products to be migrated later in the year. The bank’s deposit and loan products will also be moved onto its new Temenos T24 core CRM and product lifecycle management platform. ME Bank does not operate any shopfront branches and instead has adopted a workplace banking approach where mobile bankers provide banking services at members’ workplaces. Earlier this year the bank launched what it claimed to be Australia’s first Workplace Banking Kiosk at Telstra’s contact centre in Melbourne’s CBD. These kiosks operate as a mini-branch and include an ATM, a video phone to access the bank’s call centre and a private office space for meetings with a banker, while also providing access to Internet banking. Hawkins said under the transformation initiative, the bank is delivering 24 technology solutions over 15 projects in four phases. Related content BrandPost The future of trust—no more playing catch up Broadcom: 2023 Tech Trends That Transform IT By Eric Chien, Director of Security Response, Symantec Enterprise Division, Broadcom Mar 31, 2023 5 mins Security BrandPost TCS gives Blackhawk Network an edge with Microsoft Cloud In this case study, Blackhawk Network’s Cara Renfroe joins Tata Consultancy Services’ Rakesh Kumar and Microsoft’s Nilendu Pattanaik to explain how TCS transformed the gift card company’s customer engagement and global operati By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Cloud Computing IT Leadership BrandPost How TCS pioneered the ‘borderless workspace’ with Microsoft 365 Microsoft’s modern workplace solution proved a perfect fit for improving productivity and collaboration, while maintaining security of systems and data. By Tata Consultancy Services Mar 31, 2023 1 min Financial Services Industry Microsoft Cloud Computing BrandPost Supply chain decarbonization: The missing link to net zero By improving the quality of global supply chain data, enterprises can better measure their true carbon footprint and make progress toward a net-zero business ecosystem. By Tata Consultancy Services Mar 31, 2023 2 mins Retail Industry Supply Chain Green IT Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe