Organisations working with artificial intelligence and machine learning have an average of four projects underway, and plan to add 15 more within the next three years, according to a Gartner survey. The small survey of 106 Gartner ‘Research Circle’ members, found about three in five of the respondents had AI deployed today. By 2022, Gartner predicts the organisations to each have 35 AI-powered applications and projects in place. “We see a substantial acceleration inAI adoptionthis year,” saidJim Hare, research vice president atGartner. “The rising number of AI projects means that organisations may need to reorganize internally to make sure that AI projects are properly staffed and funded. It is a best practice to establish an AI Centre of Excellence to distribute skills, obtain funding, set priorities and share best practices in the best possible way,” he said. The top two use cases for AI currently deployed was to improve decision making and recommendations, and process automation. About a third had a virtual assistant or chatbot, and 14 per cent had embedded AI in products. The most common motivations for rolling out AI was to improve the customer experience and to automate repetitive or manual tasks. Cost reduction and revenue growth were also cited as motivators. “It is less about replacing human workers and more about augmenting and enablingthem to make better decisions faster,” Hare said. Adopting AI comes with considerable challenges, respondent reported. The most common were a lack of skills (cited by 56 pre cent of those questioned), understanding AI use cases (42 per cent), and concerns with data scope or quality (34 per cent). “Finding the right staff skills is a major concern whenever advanced technologies are involved. Skill gaps can be addressed using service providers, partnering with universities, and establishing training programs for existing employees,” said Hare. “However, establishing a solid data management foundation is not something that you can improvise. Reliable data quality is critical for delivering accurate insights, building trust and reducing bias. Data readiness must be a top concern for all AI projects,” he added. Related content brandpost Resilient data backup and recovery is critical to enterprise success As global data volumes rise, business must prioritize their resiliency strategies. By Neal Weinberg Jun 01, 2023 4 mins Security brandpost Democratizing HPC with multicloud to accelerate engineering innovations Cloud for HPC is facilitating broader access to high performance computing and accelerating innovations and opportunities for all types of organizations. By Tanya O'Hara Jun 01, 2023 6 mins Multi Cloud brandpost Survey: Marketers embrace AI at expense of metaverse investments Generative artificial intelligence (GAI) has quickly rocked the world of marketing. Sitecore polled B2B marketers on their perceptions of GAI. Here’s what they said. By Dave O’Flanagan, Sitecore Jun 01, 2023 4 mins Artificial Intelligence news Zendesk to lay off another 8% of its staff, cites macroeconomic issues The new tranche of layoffs comes just six months after the company let go of 300 staffers and hired a new CEO in order to navigate its operations through macroeconomic distress. By Anirban Ghoshal Jun 01, 2023 3 mins CRM Systems IT Jobs Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe