Warner Bros. Movie World is the first of many venues at Village Roadshow Theme Parks (VRTP) to adopt the new Village-branded mobile ordering and virtual queuing app at one of its restaurants.
Gotham City restaurant is the first venue to the application. The next step is to add another restaurant to the app at Movie World, before expanding to service the Wet’n’Wild Gold Coast.
Australian start-up and mobile commerce technology company, AirService, has struck an agreement with VRTP to provide its mobile ordering and virtual queuing solution across the group’s iconic theme parks.
Additionally, Wet’n’Wild Sydney will also feature the eServe app at the theme park’s Premium Lounge, where it will be used as an ordering and delivery service for customers. The service will allow guests to order and pay for food, which will then be delivered directly to their private cabana.
The eServe app gives VRTP a new way to connect with its theme park guests, providing them with top customer service that adds to their overall experience, said VRTP spokesperson Selena Magill.
“In addition to taking the logical step of making the ordering process easier for our customers, we also want to make their visit to our parks as exciting and memorable an experience as possible,” Magill said.
“The introduction of eServe has been a huge success so far at Movie World and we’re anticipating a similar response when it’s expanded to Wet’n’Wild Gold Coast and Sydney. It’s great to be able to work with AirService to implement the latest technology and really give our customers an A-grade dining experience,” she said.