Deakin University in Victoria is expanding on its environmental sustainability program with an \u2018eco\u2019 IT service management (ITSM) project to embed further improvements into business processes.\nDeakin CIO, Peter Brusco, says the university has been \u201cgreening\u201d over the past year or two, but he wanted to embed the IT culture of sustainability into the rest of the organisation.\n\u201cWe support environmental sustainability and this project is part of our overall desire to mature our ITSM approach,\u201d Brusco says.\nDeakin has engaged Melbourne-based consulting firm Macanta Consulting to conduct its eco-ITSM program for one month following three months of planning.\n\u201cWe have done quite a bit of ITSM and been an ITIL supporter for a few years so our processes have a reasonable level of maturity,\u201d Brusco says, adding the university has undergone a lot of change management over the past two years.\n\u201cWe have a real green agenda. We established a private cloud for enterprise applications and virtualisation is part of that. This has cut energy consumption quite a bit.\u201d\nDeakin is aiming to cut power consumption by 50 per cent over two years, including any growth, which Brusco says is a \u201cfair stretch\u201d, but is \u201cwell on the way\u201d.\n\u201cIn vendor management we are looking much more closely with what we are procuring, how we are running them and how we are disposing of them,\u201d he says.\n\u201cWe\u2019re also doing videoconferencing. Four years ago we had 15 rooms and now have 135. The reason it is so important is because we have four campuses across the state and people used to drive between campuses. That is no longer occurring.\u201d\nBrusco says videoconferencing has resulted in residual benefits like reduced costs and improved productivity, \u201cand made us far more effective as people are more accessible\u201d.\nThe new concept of eco-ITSM\nIn an effort to rebuild structure around sustainability and satisfy the \u201cstrong desire\u201d to embed a new way of thinking about environment into the culture of the organisation, Deakin has adopted Macanta\u2019s eco-ITSM program in a world first, according to the company.\n\u201cA green agenda is not always front and centre so we want to embed a lot of what we implemented now into the culture,\u201d Brusco explains.\n\u201cWe\u2019re hoping it will drive business behaviour, should we be able to show significant reduction in energy consumption. We hope it will encourage colleagues to do the same. We think it is leading edge.\u201d\nThere are 25 people involved in the project with one full-time resource.\n\u201cWe could have found easier and quicker ways for energy reduction. For example, you can use external cloud services which will give you an ability to show lower consumption, but we wanted something more sustainable. This will provide longer term sustainability,\u201d Brusco says.\nDeakin\u2019s internal customers who have been notified of the program has been supportive, the CIO says, and although it will mean change for the organisation \u201cit is pretty exciting for us\u201d.\n\u201cStaff are excited about being more environmentally\nfriendly.\u201d\nMacanta Consulting director, Karen Ferris, said eco-ITSM is complementary to Deakin\u2019s ongoing programs and it supports the ITIL framework.