Many tech chiefs believe that the service provided to their organisations by IT vendors is average, according to new research.\nCIO Australia\u2019s 2017 State of the CIO survey asked more than 200 CIOs and other senior executives about their views on technology vendors in the marketplace with 55 per cent indicating that vendors are only providing \u2018average service.\u2019 A further 5 per cent rated the service provided by their vendors as poor.\nAlmost one-third (28 per cent) of respondents also said that vendors (including startups) were expensive and 15 per cent found them difficult to deal with.\nA survey respondent and director of information management at a government department, said coming from a commercial background, he has worked with consultants who charge $250-$500 per hour to \u2018make things happen.\u2019\n\u201cThey\u2019re worth every cent they charge,\u201d he said. \u201cWith the vendors I engage with, they are charging $180 to $200 per hour \u2013 in reality they are an $80 to $100 per hour person, if that. They put on these big prices but they don\u2019t bring the skill levels that equate to the price.\u201d\nHe said a supplier he engaged with failed to deliver on a brief that he clearly defined visually and in a document over 10 iterations.\n\u201cI said, \u2018build me this.\u2019 I went on leave and came back and they had built me something that didn\u2019t reflect [the brief] and I had visually designed the interface that I wanted and what I got was nothing like it.\u201d\nThe supplier then asked him for a further $3000 to change the product that was built.\n\u201cI said I\u2019m an not interested in paying that because why should I pay for something that wasn\u2019t right in the first place? But that was their expectation \u2013 that I would pay for them to convert their mistake into what I wanted,\u201d he said.\n\u201cWhat was a $7000 job ended up costing about $25,000.\u201d\n \nBut it\u2019s not all bad news for technology suppliers. Almost half (44.86 per cent) said their vendors provided good service with 25.95 per cent indicating they were easy to deal with and 18.38 per cent saying they were cost-effective.\nMeanwhile, Rick Coenen, CIO at retailer Sussan Group, said it\u2019s tough to rate vendors because \u201cwe are in a so much more complex environment now\u201d.\n\u201cIn this digital age, we\u2019ve lots of different partners and third parties that have to come together. So I think because of the complexity of this new world we live in, it is difficult. I would answer the way most people would \u2013 you get some partners that are fantastic to deal with and others are very average.\n\u201cIt just depends on the vendor but again I think it\u2019s got a lot to do with our vendors\u2019 and partners\u2019 ability to work together and work in more complex environments,\u201d he said.\nThe full results from the 2017 State of the CIO survey will be published later this week.