Around 200 IT staff at Toll Group will lose their jobs over the next two years as the logistics giant outsources work to Indian outsourcing company, Infosys. According to a report in ITWire today, Toll’s IT operations will be headquartered in Pune, India at a ‘Toll Technology Centre’ and staffed by 250 tech professionals. Toll’s technology function in Australia is staffed by around 600 people. Toll employs about 43,000 people around the world with a global tech teams also based in Melbourne, Sydney and Singapore. In a statement sent to CIO Australia, a Toll spokesperson said part of Toll’s IT strategy is to ensure it has the right capabilities and work is being performed in the right location, which could be anywhere in the world. “As part of this, we are introducing new skills and expect to outsource transactional activities to our global IT partners and operate centres outside of Australia. We expect about 200 roles in Australia to be impacted by these changes over a two year period,”the spokesperson said. However, the spokesperson said the company is creating more than 380 new IT roles in Australia that are directly linked to its technology transformation and “will enable us to transform our digital capabilities.” “We are fully committed to supporting our employees through these changes and our priority is to redeploy as many staff as possible,”the spokesperson said. Toll Group is the midst of a three-year technology transformation, led by chief information officer, Francoise Russo, who joined the company in August 2006. Russo commenced work that year on a new IT strategy and design of a new global IT operating model. The objectives were to stabilise a large, complex legacy IT environment that was falling short in delivering the level of services the business needed to compete on a global scale. It’s a $420 million investment in technology that covers several programs of work that will transform everything from Toll’s core systems to its customer-facing channels. Toll’s managing director, Michael Byrne has described the investment as “Toll’s largest ever investment and single biggest endeavour in technology.” “Toll is a global organisation operating across more than 50 countries and we are building a global approach to our IT strategy and capabilities. Over the next three years, we are investing over $400 million into new technology to improve our customer experience and drive efficiencies,”the spokesperson said.Follow CIO Australia on Twitter and Like us on Facebookhellip;Twitter: @CIO_Australia,Facebook: CIO Australia, or take part in the CIO conversation onLinkedIn: CIO Australia Follow Byron Connolly on Twitter:@ByronConnolly Related content brandpost Sponsored by Freshworks When your AI chatbots mess up AI ‘hallucinations’ present significant business risks, but new types of guardrails can keep them from doing serious damage By Paul Gillin Dec 08, 2023 4 mins Generative AI brandpost Sponsored by Dell New research: How IT leaders drive business benefits by accelerating device refresh strategies Security leaders have particular concerns that older devices are more vulnerable to increasingly sophisticated cyber attacks. By Laura McEwan Dec 08, 2023 3 mins Infrastructure Management case study Toyota transforms IT service desk with gen AI To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests. By Thor Olavsrud Dec 08, 2023 7 mins Employee Experience Generative AI ICT Partners feature CSM certification: Costs, requirements, and all you need to know The Certified ScrumMaster (CSM) certification sets the standard for establishing Scrum theory, developing practical applications and rules, and leading teams and stakeholders through the development process. By Moira Alexander Dec 08, 2023 8 mins Certifications IT Skills Project Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe