Most Australian government officials don\u2019t think their organisation has a clear or coherent digital strategy, according to a survey. Only 35 per cent of respondents to Deloitte\u2019s Delivering on Digital report thought their agency did so, compared to 46 per cent globally. Little more than a quarter (27 per cent) expressed confidence in their organisation\u2019s readiness to respond to digital trends. Jason Hutchinson, Deloitte Digital Partner, said governments didn\u2019t yet have capability to deliver the kind of online self-service Australian consumers expect of their banks and retailers. \u201cThe good news is we are now seeing governments prioritising their customers, not only recognising them as such, but putting them at the centre of service delivery,\u201d he said. Hutchinson the establishment of \u2018one-stop-shops\u2019 were a step in the right direction. Service NSW has been building a whole-of-government payment services platform, while $81.1 million has been set aside by the Victorian state government for Service VIC. \u201cWe can see a clear focus on improving, digitising and centralising transactions and, above all, making it simpler for citizens,\u201d Hutchinson said.\u201cOne of the most significant digitalisations of a government transactional service, the introduction of the electronic tax system, is also being built on, with the Digital Transformation Office (DTO) looking to embed this customer-centric approach across all government agencies.\u201d A 2015 report from Deloitte estimated that each year, of the 811 million federal and state transactions, approximately 40 were still completed using traditional channels. \u201cThere is definitely still a long way to go,\u201d said Frank Farrall, Deloitte\u2019s digital Asia Pacific lead.\u201cThe report also estimates that reducing this figure to 20 per cent over a ten-year period could generate efficiency and other benefits to government worth around $17.9 billion (in real terms), along with savings in time, convenience and out-of-pocket costs to citizens worth a further $8.7 billion,\u201d \u201cDigital transformation within the Australian government is a key focus for senior government leaders, including the prime minister,\u201d he said.