The Australian Taxation Office on Monday asked for community consultation on a ‘digital by default’ initiative aimed at improving the way taxpayers interact with the organisation. Deputy commissioner, Michelle Crosby, said the initiative will require most taxpayers to use ATO digital services to send and receive information and payments, except where they do not have the ability to do so. The ATO has released a consultation paperand is seeking feedback from all sections of the community, Crosby said. SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe Read: Tax office CIO outlines plan for delivering ‘digital by default’ “We want to make we have a fully-rounded understanding of the support needed to transition to digital services, the approach we take for those who cannot use digital services, and any concerns people might have,” she said. Crosby said there were benefits to a digital approach, such as improved access to information at convenient times on the device or software of choice and faster turnaround times. However, the ATO realised that it may be a big change for people who rely on paper. “The ATO-led initiative will require people still using paper products to switch to ATO digital services. We’ll be providing time and support for those who need help to make the shift from paper to digital,” Crosby said. She said there would be some instances where it would not be possible for some people to use digital services and the ATO would ensure alternative services would be available to this small group. Citizens can provide feedback up until January 15, 2016. Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia Follow Byron Connolly on Twitter:@ByronConnolly Related content brandpost Fireside Chat between Tata Communications and Tata Realty: 5 ways how Technology bridges the CX perception gap By Tata Communications Sep 24, 2023 9 mins Emerging Technology feature Mastercard preps for the post-quantum cybersecurity threat A cryptographically relevant quantum computer will put everyday online transactions at risk. Mastercard is preparing for such an eventuality — today. By Poornima Apte Sep 22, 2023 6 mins CIO 100 Quantum Computing Data and Information Security feature 9 famous analytics and AI disasters Insights from data and machine learning algorithms can be invaluable, but mistakes can cost you reputation, revenue, or even lives. These high-profile analytics and AI blunders illustrate what can go wrong. By Thor Olavsrud Sep 22, 2023 13 mins Technology Industry Generative AI Machine Learning feature Top 15 data management platforms available today Data management platforms (DMPs) help organizations collect and manage data from a wide array of sources — and are becoming increasingly important for customer-centric sales and marketing campaigns. By Peter Wayner Sep 22, 2023 10 mins Marketing Software Data Management Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe