Sydney Water is seeking an implementation partner to design, build and run new ERP, billing and CRM systems in a 'once in a generation investment'. \u201cWe are working on a once in a generation investment in technology that will deliver a customer focused, forward thinking, mobile and integrated business,\u201d said George Hunt, CIO of Sydney Water. \u201cWe are looking for a dynamic and experienced partner to help us achieve this goal.\u201d Australia\u2019s largest water and wastewater service provider is embarking on a major digital transformation under Hunt\u2019s leadership. Hunt joined in March following the retirement of Stephen Wilson.Sydney Water's existing billing platform was written on an IBM mainframe in the 1980s using the PL\/I programming language. It ran a successful billing system prototype with SAP last year. Speaking to CIO Australia, Hunt said the company was now \u201copen for business\u201d. \u201cThere\u2019s a different philosophy around partnering with organisations,\u201d he said. \u201cHistorically we\u2019ve been quite closed to working in a collaborative fashion with vendors and suppliers and other companies. We\u2019re not going to do that anymore.\u201d A request for Expressions of Interest has been released by NSW Government which covers design and development, organisational change management, platform implementation, legacy integration, data migration, reporting and deployment. Hunt said Sydney Water was looking for a partner with strong industry relationships and previous experience implementing SAP ERP, CRM systems and working with utilities. \u201cWe are looking for a dynamic and experienced partner to help us achieve this goal,\u201d he said. \u201cWe need a partner that will work openly and transparently to guide and direct the project towards success.\u201d He added that the successful partner would \u201cwin our hearts and minds\u201d and \u201crecognise the value in working together to help each other succeed\u201d. The EOI request has been release on the NSW Government eTendering website. An industry briefing will take place on June 16 at the Department of Finance.