by Jennifer O'Brien

Brisbane Airport extends managed services contract with Data#3

Jun 07, 2016
Digital Transformation

CIO of Brisbane Airport Corporation (BAC), Mansoor Karatela, has welcomed the extension of the managed services contract with Data#3, calling it a “logical progression” in its bid to drive operational efficiencies across the organisation’s vast ICT environment.

“Building on the back of a first-generation ICT outsourcing deal with Data#3, we now need to elevate the relationship to a more strategic level,” Karatela said, discussing the renewal of the outsourcing arrangement, which is slated to run until June 2018.

“We needed a technology partner who could be agile and flexible enough to not only manage our day to day ICT operations well, but also partner with us to transform and grow our business.”

The new solution with extended services, will consolidate the management of BAC’s IT, giving the organisation more time to focus on the core business. As part of the service, Data#3 will provide 24/7 service desk management, network, server, database and desktop support to 350 BAC corporate staff, as well as network connectivity to more than 20,000 associated airport workers.

Data#3 had provided BAC with its previous contract, a blended on-site and remotely delivered IT service, which had recently come to end-of-term.

The new solution – which complements BAC’s strategy of self-service and digital transformation – enables an improved services delivery model with closer alignment to the business.

The benefits include: improved knowledge management systems and portals; easier to engage service outcomes and improved service responsiveness; the provision of innovative IT services and infrastructure to the changing needs of the airport; and reduced risks in the management of secure technology assets and business data.