Banking customers attempting to create their PayID \u2013 a feature of the newly launched New Payments Platform \u2013 were hit with error messages and delays yesterday as the addressing database behind it suffered \u2018temporary congestion\u2019.\nThe NPP has been described as a \u2018secure set of rails\u2019 between participating financial institutions which allows money to be transferred in near real time between them, via the Reserve Bank of Australia.\n \nA key feature of the platform \u2013 which launched at a minute past midnight yesterday \u2013 is Pay ID. Rather than requiring someone\u2019s BSB and account number in order to transfer money to them, a PayID can be used instead.\n \nThis can be a mobile number, email address, ABN number or something else, depending on the bank.\n \nAt present the Commonwealth Bank of Australia (CBA) is the only major bank to have enabled payments on the platform, with others have indicated they will in coming weeks and months. Many banks, however, have been encouraging customers to create a PayID in preparation.\n \nAs many individuals sought to do so yesterday \u2013 perhaps inspired by the goldfish-headed man of the adverts \u2013 a number encountered severe delays and errors.\n \nCustomers of Bank Australiawere told: \u201cPayID is currently experiencing connectivity issues across the entire network, these issues should be resolved shortly\u201d.\n \nAt ING Bank, those trying to create a PayID were warned: \u201cThis PayID can\u2019t be created just yet due to a technical error. We\u2019re onto a fix, and suggest trying again in two hours, please.\u201d\nNAB customers were given the error message: \u201cOh! That didn\u2019t work. We couldn\u2019t create your PayID. Give it a minute and have another go.\u201d\n \nThe issue is understood to relate to the \u2018addressing database\u2019 which links a customer\u2019s bank account number to their PayID.\n \nA spokesperson for the NPP confirmed to CIO Australia, however, that \u201cthe PayID platform was not unavailable for any part of yesterday\u201d.\n \n\u201cA small number of the initial 60 participating financial institutions experienced temporary congestion for a short period of time registering some PayIDs as the system managed peak demand, in line with its design,\u201d they explained.\n \nThe database (along with the intra-bank messaging channel and payments gateway)was developedby SWIFT, nine banks and three payment facilitators. SWIFT describes the database as a 'proxy addressing lookup service allowing payment routing based on personal identifiers'.\n\u201cThe technology and design that underpins the New Payments Platform is world leading and highly scalable, positioning it well to respond to this initial period of peak demand as people create their PayIDs,\u201d the NPP spokesperson added.\n\u201cA surge in registrations and payments on Day One was somethingthe platform was designed tomanage, andshows that consumers are interested in seeking the benefits ofPayID. Each participating financial institution has their own process for managing a surge in customer interest,\u201d they said.