The NSW government has signed a $215 million IT outsourcing deal with Infosys and Unisys, replacing the functions of its in-house shared services provider ServiceFirst. Under a six year contract, Unisys will provide outsourced IT services including mobile device, laptop and desktop support, central computing infrastructure (including server, storage, networking and data centres). It will also provide a centralised service desk in Sydney, desk-side support, and application services. ServiceFirst provides technology support services to around 6,000 staff across NSW government agencies. Unisys will provide services to NSW government agencies such as the Office of Finance and Services, Premier and Cabinet, and NSW Treasury, under a consumption-based delivery model. This enables agencies to provision computing resources on-demand from a catalogue of subscription-based services. Under the first phase of the program, Unisys will manage ServiceFirst’s environment and that of its client agencies, the vendor said. The fate of ServiceFirst’s 228 full time staff is unclear. Unisys will then implement a transformation program to transition client agencies to the consumption model running on the company’s own systems at the GovDC location. “ServiceFirst currently provides a valuable service to the NSW Government and we believe moving to an outsourced, consumption-based model … will provide agencies with a more cost effective way to deliver high-quality IT services for greater employee productivity and better value for NSW taxpayers,” Mr Dominic Perrottet, minster for finance and services said in a statement. Meanwhile, Infosys will be managing the NSW government agencies’ payroll, HR and financial services functions. A new specialist delivery centre in Parramatta will also enable Infosys to provide applications management and business process transactional services to the NSW government, Infosys’ VP and regional head, Andrew Groth said in a statement. Follow CIO Australia on Twitter and Like us on Facebook… Twitter: @CIO_Australia, Facebook: CIO Australia, or take part in the CIO conversation on LinkedIn: CIO Australia Follow Byron Connolly on Twitter:@ByronConnolly Related content brandpost How an Indian real-estate juggernaut keeps growing by harnessing the power of zero A South Indian real-estate titan is known for the infinite variety and impressive scale of its projects, but one of its most towering achievements amounts to nothing literally. By Michael Kure, SAP Contributor May 31, 2023 5 mins Digital Transformation brandpost Hybrid working: the new workplace normal IT leaders discuss how a more broadly dispersed workforce impacts device deployment, connectivity, and the employee experience, even as more workers return to the office. By Michael Krieger May 31, 2023 5 mins Remote Work opinion Can you spot the hidden theme of CSO’s Future of Cybersecurity summit? By Beth Kormanik May 31, 2023 2 mins Events Cybercrime Artificial Intelligence interview Broadcom’s Andy Nallappan on what cloud success really looks like The CTO, CSO, and head of software engineering and operations knows firsthand that a successful move to the cloud is all about changing the culture and replacing on-prem’s sunk cost mentality with incentivized FinOps. By Martha Heller May 31, 2023 8 mins Technology Industry IT Strategy Cloud Computing Podcasts Videos Resources Events SUBSCRIBE TO OUR NEWSLETTER From our editors straight to your inbox Get started by entering your email address below. Please enter a valid email address Subscribe